Know Your Consumer Rights
Understanding your rights as a consumer empowers you to demand fair treatment and seek appropriate remedies when businesses fall short.
File a Complaint
Step-by-step guide to filing consumer complaints in India
Know Your Rights Under CPA 2019
Six fundamental consumer rights under Indian law
Consumer Commissions
District, State & National Commission jurisdiction guide
When to Approach Forums
Learn when to escalate to Consumer Commissions
Industry-Specific Rights
Banking, telecom, e-commerce & healthcare protections
Helplines & Resources
NCH, CCPA, and regulatory authority contacts
Your Fundamental Rights
Right to Honest Dealing
Businesses must deal with you fairly and transparently
Right to Information
Access to accurate product and service information
Right to Choose
Freedom to select from competitive alternatives
Right to Redress
Seek remedy when things go wrong
India Consumer Helplines
National Consumer Helpline
1800-11-4000 / 1915
General consumer grievances
Cybercrime Helpline
1930
Report fraud and online scams
Consumer SMS Helpline
8800001915
Consumer complaints via SMS
Key Indian Consumer Laws
Consumer Protection Act, 2019
Comprehensive protection covering all consumer transactions and e-commerce
• Unfair trade practices
• Defective goods
Enforced by CCPA & Consumer Commissions
Consumer Protection (E-Commerce) Rules, 2020
Regulates online marketplaces and protects digital consumers
• Online purchases
• Misleading ads
Enforced by Central Consumer Protection Authority
Central Consumer Protection Authority (CCPA)
Investigates and penalizes violations of consumer rights
• False advertising
• Unfair practices
Enforced by Ministry of Consumer Affairs
Industry-Specific Rights
Financial Services
• Right to dispute charges
• Protection against unfair lending
• Banking ombudsman access
Common issues: Billing errors, Loan disputes, Insurance claims
Healthcare
• Right to quality treatment
• Protection from medical negligence
• Drug quality standards
Common issues: Medical bills, Treatment delays, Wrong diagnosis
Telecommunications
• Right to accurate billing
• Network quality standards
• Porting rights
Common issues: Billing errors, Network issues, Service quality
Important Legal Disclaimer
This guide provides general information about consumer rights and is not legal advice. Laws vary by jurisdiction and situation. For specific legal questions, consult with a qualified attorney in your area.