Privacy Policy
At Niptado, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.
Quick Overview
1. Introduction
Welcome to Niptado, an AI-powered consumer advocacy platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using Niptado, you agree to the terms outlined in this policy.
We take your privacy seriously and are committed to maintaining the confidentiality and security of your personal data in compliance with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.
2. Information We Collect
We collect several types of information to provide and improve our services
3. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Processing and managing consumer complaints, facilitating communication with companies, and providing AI-powered drafting assistance
Account Management
Creating and maintaining your user account, authenticating your identity, and managing subscriptions
Platform Improvement
Analyzing usage patterns to enhance features, improve AI models, and optimize user experience
Security & Compliance
Detecting fraud, preventing abuse, ensuring platform security, and complying with legal obligations
Communication
Sending service updates, complaint status notifications, and important platform announcements
Legal Proceedings
Supporting class action bundles, providing evidence for legal cases, and coordinating with regulatory bodies
4. Information Sharing and Disclosure
Important: We do not sell your personal information to third parties.
We may share your data only in the following circumstances:
With Companies You Complain About
Your complaint information is shared with the company to facilitate resolution. We share only necessary details relevant to your complaint.
Service Providers
Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, AI services, email delivery) under strict confidentiality agreements.
Legal Requirements
When required by law, regulation, legal process, or governmental request; to enforce our terms; or to protect the rights, property, or safety of Niptado, our users, or others.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
With Your Consent
We may share information with other parties when you explicitly consent or direct us to do so.
5. Data Security
We implement robust security measures to protect your personal information:
Encryption
Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Control
Role-based access, multi-factor authentication, regular audits
Secure Storage
Industry-standard cloud infrastructure with automated backups
Monitoring
24/7 security monitoring, intrusion detection, incident response
Note: While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@niptado.com. We will respond to your request within 30 days.
Need Help?
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us
General Inquiries
Data Protection Officer
Website
Response Time: We aim to respond to all privacy-related inquiries within 5 business days and fulfill data subject requests within 30 days as required by applicable law.
Legal Disclaimer: This privacy policy is provided for informational purposes and does not constitute legal advice. By using Niptado, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with any part of this policy, please discontinue use of our platform immediately.