Consumer Complaint Leaderboard
India's most complained-about companies based on official government data (2019-2025)
Consumer Complaints Leaderboards for India: A Systematic Analysis (2019-2025)
Comprehensive investigation of corporate grievance exposure using exclusively official government sources including Lok Sabha questions, TRAI reports, and the National Consumer Helpline dashboard.
Read Full Research Paper10 companies • FY 2023-24
3 companies • 2022-2024
4 companies • Jan-Aug 2025
5 companies • Jan-Aug 2025
| Rank | Company | Sector | Complaints | Period | Source |
|---|---|---|---|---|---|
#1 | Flipkart.com | E-Commerce | 1,60,857 | 2020-2024 | Lok Sabha Question AU3815 |
#2 | Bharti Airtel Ltd. | Telecom | 59,424 | 2022-2024 | Lok Sabha Question AU2828 |
#3 | Amazon.in | E-Commerce | 58,875 | 2020-2024 | Lok Sabha Question AU3815 |
#4 | Reliance Jio Infocomm | Telecom | 34,665 | 2022-2024 | Lok Sabha Question AU2828 |
#5 | Vodafone Idea Ltd. | Telecom | 28,160 | 2022-2024 | Lok Sabha Question AU2828 |
#6 | Myntra | E-Commerce | 21,842 | 2020-2024 | Lok Sabha Question AU3815 |
#7 | Meesho.com | E-Commerce | 20,593 | 2020-2024 | Lok Sabha Question AU3815 |
#8 | Swiggy | E-Commerce | 9,527 | 2020-2024 | Lok Sabha Question AU3815 |
#9 | HDFC Bank | Banking | 9,026 | Jan-Aug 2025 | NCH Dashboard |
Market Leaders Dominate: Flipkart (160,857), Airtel (59,424), and Amazon (58,875) represent the top three complaint-generating companies.
E-Commerce Sector: Accounts for 445,960 complaints in FY 2023-24, with top 10 companies representing 66.9% of all e-commerce grievances.
Data Transparency: High transparency in e-commerce and telecom sectors through parliamentary oversight, while electricity utilities maintain near-complete opacity.
Data sourced from official Government of India publications including Lok Sabha questions, TRAI, and NCH Dashboard
Last updated: October 2025