e-Daakhil Registration and Filing: Complete Step-by-Step Tutorial

What is e-Daakhil?

e-Daakhil (Electronic Filing System) is the official online portal for filing consumer complaints with:

• •District Consumer Disputes Redressal Commissions (DCDRC) - For complaints up to Rs. 1 crore
• •State Consumer Disputes Redressal Commissions (SCDRC) - For complaints between Rs. 1 crore to Rs. 10 crores
• •National Consumer Disputes Redressal Commission (NCDRC) - For complaints above Rs. 10 crores

Website: https://edaakhil.nic.in

Benefits of e-Daakhil

Convenience:

• •File complaints from anywhere, anytime
• •No need to visit consumer courts physically
• •Save travel time and costs
• •24/7 portal availability

Speed:

• •Instant complaint registration
• •Faster case processing
• •Real-time status tracking
• •Quick document submission

Transparency:

• •Complete case history accessible online
• •Track hearing dates and orders
• •Download case documents anytime
• •SMS and email notifications

Cost-Effective:

• •Reduced paper and printing costs
• •No courier or postal expenses
• •Online fee payment options
• •Lower overall litigation costs

Accessibility:

• •User-friendly interface
• •Support in multiple languages
• •Help resources and FAQs
• •Technical support available

Eligibility and Jurisdiction

Who Can File on e-Daakhil?

Individual Consumers:

• •Any person who purchases goods or services for personal use
• •Beneficiaries of goods/services with consent
• •Heirs or legal representatives of deceased consumers

Groups of Consumers:

• •Multiple consumers with similar grievances
• •Consumer organizations registered under law
• •Central/State Government (in consumer interest)

Legal Representatives:

• •Authorized advocates
• •Consumer rights activists
• •Legal heirs (in case of deceased complainant)

Determining Correct Jurisdiction

By Value of Goods/Services:

| Complaint Value | Jurisdiction |

|----------------|--------------|

| Up to Rs. 1 crore | District Consumer Commission (DCDRC) |

| Rs. 1 crore to Rs. 10 crores | State Consumer Commission (SCDRC) |

| Above Rs. 10 crores | National Consumer Commission (NCDRC) |

By Location:

File with the Consumer Commission having jurisdiction over:

• •Place where complainant resides or works (most common)
• •Place where opposite party resides or has branch office
• •Place where cause of action arose (where transaction occurred)

Example: If you live in Mumbai, bought a product from a Delhi-based company online, and the product was delivered to Mumbai, you can file at Mumbai District Consumer Commission (where you reside and where cause of action arose).

Types of Complaints You Can File

Defective Goods:

• •Faulty electronics, appliances, vehicles
• •Substandard quality products
• •Counterfeit or fake goods
• •Products not matching specifications

Deficiency in Services:

• •Banking and financial services issues
• •Insurance claim rejections
• •Telecom service failures
• •E-commerce delivery/refund problems
• •Healthcare service deficiencies
• •Real estate builder delays

Unfair Trade Practices:

• •False advertising and misleading claims
• •Overcharging or hidden charges
• •Pyramid schemes and fraud
• •Non-disclosure of material information

Excessive Prices:

• •Overpricing beyond MRP
• •Unjustified price hikes
• •Exploitative pricing

Pre-Filing Preparation Checklist

Before starting your e-Daakhil registration, gather all necessary materials:

Essential Documents

1. Identity Proof (any one):

• •Aadhaar Card
• •PAN Card
• •Voter ID Card
• •Passport
• •Driving License

2. Address Proof (any one):

• •Aadhaar Card with current address
• •Electricity/Water/Gas bill (recent)
• •Bank statement (last 3 months)
• •Rent agreement
• •Property tax receipt

3. Transaction Documents:

• •Purchase invoice/receipt
• •Order confirmation emails/SMS
• •Payment proof (bank statement, credit card statement, UPI screenshot)
• •Product warranty/guarantee card
• •Delivery challan

4. Evidence of Complaint:

• •Photographs of defective product (multiple angles)
• •Video recordings (if applicable)
• •Expert reports or testing certificates
• •Medical reports (for health-related complaints)
• •Correspondence with seller/service provider

5. Proof of Attempts to Resolve:

• •Complaint emails to company
• •Customer service chat transcripts
• •Complaint numbers from company
• •Legal notice sent (if any)
• •Postal/courier tracking receipts
• •Response from opposite party (if any)

Document Format Requirements

All documents must be:

• •In PDF format only
• •Maximum 2 MB per file
• •Clear and readable (scan at 300 DPI minimum)
• •Not password protected
• •Single-page or multi-page PDFs acceptable

Tip: Use free PDF scanners like Adobe Scan, CamScanner, or Google Drive's scan feature to create clean, compressed PDFs from phone photos.

Calculating Compensation Amount

Determine the total compensation you're claiming:

Direct Losses:

• •Product/service cost
• •Shipping/delivery charges paid
• •Additional expenses incurred (repair costs, alternative service costs)

Consequential Damages:

• •Financial losses due to defect/deficiency
• •Medical expenses (if product caused injury)
• •Loss of income/business

Compensation for Harassment:

• •Mental agony and suffering (typically Rs. 10,000-50,000)
• •Time wasted in complaint resolution
• •Travel and communication expenses

Litigation Costs:

• •Legal notice charges (Rs. 2,000-5,000)
• •Court fees
• •Document preparation costs

Example Calculation:

• •Laptop price: Rs. 50,000
• •Shipping charges: Rs. 500
• •Repair attempt charges: Rs. 2,000
• •Legal notice: Rs. 3,000
• •Mental harassment: Rs. 20,000
• •Litigation costs: Rs. 5,000
• •Total Compensation Claimed: Rs. 80,500

Case Details Preparation

Draft your complaint narrative including:

• 1
  Background:

- Who you are (consumer)

- What you purchased/subscribed to

- When and where transaction occurred

- How much you paid

• 2
  The Problem:

- What defect/deficiency occurred

- When you discovered it

- How it affected you

• 3
  Resolution Attempts:

- When you first contacted the company

- How many times you followed up

- What responses you received

- Why resolution failed

• 4
  Legal Grounds:

- Which consumer rights were violated

- Relevant provisions of Consumer Protection Act, 2019

- Unfair trade practices committed

• 5
  Relief Sought:

- Specific compensation amount with breakdown

- Replacement/refund demanded

- Other reliefs (apology, service improvement, etc.)

Tip: Write this narrative in a Word document first (500-1000 words), get it reviewed, then copy-paste into the e-Daakhil form.

Step-by-Step e-Daakhil Registration

Step 1: Access the e-Daakhil Portal

• 1
  Open browser (Chrome, Firefox, or Edge recommended)
• 2
  Visit https://edaakhil.nic.in
• 3
  Select language (available in English, Hindi, and regional languages)
• 4
  Click on "e-Daakhil" in the main menu

Note: The portal works best on desktop/laptop. Mobile filing is possible but more challenging due to document uploads.

Step 2: Create New User Account

• 1
  Click "New User Registration" on the login page

• 2
  Fill Personal Details:

- Full Name (as per identity proof)

- Email Address (active email—you'll receive verification)

- Mobile Number (10 digits, will receive OTP)

- Create Password (minimum 8 characters, include uppercase, lowercase, number, special character)

- Confirm Password

• 3
  Enter Captcha Code displayed on screen

• 4
  Click "Register"

• 5
  Verify Email:

- Check your email inbox (and spam folder)

- Click verification link sent by e-Daakhil

- Email must be verified within 24 hours

• 6
  Verify Mobile Number:

- You'll receive OTP on registered mobile

- Enter 6-digit OTP on screen

- Click "Verify"

• 7
  Registration Successful:

- You'll receive confirmation email

- Login credentials are now active

- Save your username and password securely

Common Registration Issues:

Problem: Email verification link not received

Solution: Check spam folder; ensure email is typed correctly; wait 10-15 minutes; use "Resend Verification Email" option

Problem: OTP not received on mobile

Solution: Check if mobile number is correct; ensure good network signal; wait 5 minutes; request new OTP; try alternative mobile number

Problem: Password not accepting special characters

Solution: Use only these special characters: ! @ # $ % ^ & * ( )

Step 3: Complete User Profile

After successful registration and first login:

• 1
  Navigate to "My Profile" in dashboard

• 2
  Update Personal Information:

- Date of Birth

- Gender

- Occupation

- Annual Income (for fee exemption eligibility)

- Educational Qualification

• 3
  Add Complete Address:

- House/Flat Number

- Building/Society Name

- Street/Road Name

- Locality/Area

- District

- State

- PIN Code

• 4
  Upload Identity Proof:

- Click "Upload Document"

- Select document type (Aadhaar/PAN/Voter ID)

- Enter document number

- Upload scanned copy (PDF, max 2MB)

- Click "Submit"

• 5
  Upload Address Proof:

- If different from identity proof

- Select proof type

- Upload document

- Submit

• 6
  Add Bank Details (for refund purposes):

- Bank Name

- Account Number

- IFSC Code

- Account Holder Name (must match complainant name)

- Upload cancelled cheque or bank statement first page

• 7
  Save Profile:

- Review all information carefully

- Click "Save and Continue"

- Profile completion confirmation received

Profile Verification:

• •Profile is verified by system administrators
• •Verification typically takes 24-48 hours
• •You'll receive email notification once verified
• •You can file complaints only after profile verification

Tip: Complete profile accurately. Errors can delay case processing or lead to rejection.

Step-by-Step Complaint Filing Process

Step 1: Login and Initiate New Complaint

• 1
  Login to e-Daakhil:

- Enter username (email) and password

- Complete captcha

- Click "Login"

• 2
  Navigate to Dashboard:

- Click "File New Complaint" button

- Or select "Complaints" > "New Complaint" from menu

• 3
  Select Complaint Type:

- Consumer Complaint (most common)

- Appeal (if appealing lower commission order)

- Revision (if seeking revision of state commission order)

• 4
  Choose Jurisdiction:

- Select State

- Select District (for DCDRC)

- Or select State Commission (for SCDRC)

- Or select National Commission (for NCDRC)

• 5
  Click "Proceed"

Step 2: Fill Complainant Details

Section 1: Complainant Information

• 1
  Complainant Type:

- Individual Consumer (most common)

- Group of Consumers

- Consumer Organization

- Government

• 2
  Personal Details (auto-populated from profile):

- Name

- Age

- Gender

- Address

- Mobile, Email

- Verify and edit if needed

• 3
  Additional Complainants (if filing jointly):

- Click "Add More Complainant"

- Enter details of co-complainants

- Specify relationship (spouse, business partner, etc.)

• 4
  Representative Details (if filing through lawyer):

- Advocate Name

- Advocate Enrollment Number

- Advocate's Address and Contact

- Upload authorization letter/vakalatnama (PDF)

• 5
  Click "Save and Continue"

Step 3: Fill Opposite Party Details

Section 2: Respondent/Opposite Party Information

• 1
  Opposite Party Type:

- Individual

- Proprietorship

- Partnership Firm

- Private Limited Company

- Public Limited Company

- LLP (Limited Liability Partnership)

- Trust/Society

- Government Department

- Public Sector Undertaking

• 2
  Name of Opposite Party:

- Official registered name of company/entity

- For individuals: Full name

• 3
  Address:

- Registered office address (for companies)

- Principal place of business

- Include PIN code

• 4
  Contact Details:

- Phone number (if available)

- Email address (official customer service email)

- Website

• 5
  GST Number/CIN/Registration Number:

- Enter if available (strengthens case)

• 6
  Add Multiple Opposite Parties:

- Click "Add More Opposite Party"

- If complaint involves manufacturer, seller, and e-commerce platform

- Each party can be held jointly liable

Example: For a defective product bought on Amazon:

• •Opposite Party 1: Product Manufacturer
• •Opposite Party 2: Seller on Amazon
• •Opposite Party 3: Amazon India (for platform deficiency)

• 7
  Click "Save and Continue"

Step 4: Describe Cause of Action

Section 3: Facts of the Case

• 1
  Subject of Complaint (brief one-line summary):

- "Defective laptop received, refund denied despite multiple complaints"

- "Insurance claim wrongfully rejected without proper investigation"

• 2
  Date of Purchase/Transaction:

- Exact date when you bought product/service

- If multiple dates, mention first transaction date

• 3
  Date of Cause of Action:

- When the problem occurred

- When you first discovered defect/deficiency

• 4
  Amount Paid:

- Total amount paid for product/service

- Include all charges (shipping, taxes, etc.)

• 5
  Detailed Narration of Facts:

- Write complete story chronologically

- Use numbered paragraphs (easier to read)

- Stick to facts, avoid emotional language

- Include all attempts to resolve

- Mention responses from opposite party

- Explain how you were wronged

Sample Narration Structure:

```

• 1
  I am a consumer who purchased [product/service] from [opposite party] on [date].

• 2
  I paid Rs. [amount] through [payment method], invoice number [number].

• 3
  The product/service was delivered on [date] and [describe what happened - defect discovered, service not provided, etc.].

• 4
  On [date], I first contacted the opposite party through [email/phone/chat] to complain about [issue]. (Attach evidence as Exhibit A)

• 5
  The opposite party responded on [date] stating [their response]. (Attach as Exhibit B)

• 6
  Despite multiple follow-ups on [dates], the opposite party [refused replacement/offered inadequate solution/stopped responding].

• 7
  On [date], I sent a legal notice to the opposite party demanding [relief]. (Attach as Exhibit C)

• 8
  The opposite party [did not respond/gave unsatisfactory response/rejected my claim].

• 9
  This constitutes [deficiency in service/defective product/unfair trade practice] under the Consumer Protection Act, 2019.

• 10
  I have suffered [financial loss/mental agony/inconvenience] due to the opposite party's actions.

```

Character Limit: Most e-Daakhil forms allow 5,000-10,000 characters. If you need more space, attach a detailed complaint affidavit as a separate document.

• 6
  Specify Legal Grounds:

- Section 2(7): Deficiency in service

- Section 2(10): Defective goods

- Section 2(47): Unfair trade practice

- Section 84: Liability of product manufacturer/service provider

- Other relevant sections

• 7
  Click "Save and Continue"

Step 5: State Relief Sought

Section 4: Prayers/Relief

• 1
  Select Type of Relief:

- [ ] Refund of amount paid

- [ ] Replacement of defective product

- [ ] Compensation for loss/injury

- [ ] Removal of defect/deficiency

- [ ] Discontinuation of unfair practice

- [ ] Compensation for mental agony

- [ ] Litigation costs

- [ ] Other (specify)

• 2
  Break Down Compensation Claimed:

```

a) Refund of product price: Rs. [amount]

b) Refund of shipping/service charges: Rs. [amount]

c) Compensation for financial loss: Rs. [amount]

d) Compensation for mental harassment: Rs. [amount]

e) Legal notice and litigation costs: Rs. [amount]

f) Interest on delayed refund @ 9% per annum from date of complaint

g) Any other relief the Hon'ble Commission deems fit

TOTAL COMPENSATION CLAIMED: Rs. [total]

```

• 3
  Special Directions Sought (if any):

- Interim orders (urgent relief before final hearing)

- Ex-parte orders (if opposite party is unresponsive)

- Stay on recovery proceedings

• 4
  Click "Save and Continue"

Step 6: Upload Documents

Section 5: Documentary Evidence

Document Upload Best Practices:

• •Label each file clearly (e.g., "Invoice.pdf", "Complaint_Email.pdf", "Product_Photos.pdf")
• •Arrange in logical order (chronological usually best)
• •Create an index/list of documents first
• •Merge related documents into single PDFs when appropriate

Required Documents:

• 1
  Purchase Proof:

- Label as "Exhibit A - Invoice"

- Upload invoice/receipt PDF

• 2
  Payment Proof:

- Label as "Exhibit B - Payment Proof"

- Upload bank statement/UPI screenshot PDF

• 3
  Product/Service Documentation:

- Label as "Exhibit C - Product Details"

- Upload brochure, warranty card, technical specs

• 4
  Evidence of Defect:

- Label as "Exhibit D - Photographs"

- Create multi-page PDF with all photos

- Add captions/descriptions to images

• 5
  Correspondence with Opposite Party:

- Label as "Exhibit E - Complaint Email 1"

- Label as "Exhibit F - Company Response"

- Label as "Exhibit G - Follow-up Correspondence"

- Upload each communication separately or merge chronologically

• 6
  Legal Notice:

- Label as "Exhibit H - Legal Notice"

- Upload notice sent to opposite party

- Include postal/courier receipt

• 7
  Expert Reports (if applicable):

- Label as "Exhibit I - Technical Report"

- Upload testing certificates, medical reports, etc.

• 8
  Other Supporting Documents:

- Terms and conditions of sale

- Screenshots of product listing

- News articles (for background on systemic issues)

Upload Process:

• 1
  Click "Add Document"
• 2
  Select document type from dropdown
• 3
  Enter exhibit number and description
• 4
  Click "Choose File" and select PDF
• 5
  Click "Upload"
• 6
  Repeat for all documents
• 7
  Review uploaded documents list
• 8
  Click "Save and Continue"

Common Upload Issues:

Problem: File size exceeds 2MB

Solution: Use online PDF compressor (smallpdf.com, ilovepdf.com) to reduce size; or split large multi-page PDFs into smaller files

Problem: Upload fails repeatedly

Solution: Check internet connection; try different browser; try smaller file first to test; clear browser cache; contact technical support

Step 7: Make Payment of Court Fees

Section 6: Fee Payment

Fee Structure (as per Consumer Protection Act, 2019):

| Compensation Claimed | Court Fee |

|---------------------|-----------|

| Up to Rs. 1 lakh | Rs. 200 |

| Rs. 1 lakh to Rs. 5 lakhs | Rs. 400 |

| Rs. 5 lakhs to Rs. 10 lakhs | Rs. 500 |

| Rs. 10 lakhs to Rs. 20 lakhs | Rs. 2,000 |

| Rs. 20 lakhs to Rs. 1 crore | Rs. 4,000 |

| Above Rs. 1 crore | Rs. 5,000 |

Fee Exemptions:

• •Complaints by senior citizens (60+ years)
• •Complaints by persons with disabilities
• •Complaints below Rs. 5 lakhs (in some states)
• •Government complaints

If claiming exemption:

• 1
  Select exemption category
• 2
  Upload supporting document (age proof, disability certificate)
• 3
  Submit for verification

Payment Methods:

• 1
  Online Payment:

- Net Banking

- Debit Card

- Credit Card

- UPI

• 2
  Payment Process:

- Click "Proceed to Pay"

- Select payment method

- Enter payment details

- Complete transaction

- Payment receipt generated automatically

- Transaction ID saved with case

• 3
  Offline Payment (if online fails):

- Generate challan from portal

- Pay at designated bank branches

- Upload paid challan copy

- Wait for verification (2-3 days)

• 4
  Click "Confirm Payment"

Step 8: Review and Submit

Section 7: Final Review

• 1
  Review All Sections:

- Complainant details ✓

- Opposite party details ✓

- Facts and cause of action ✓

- Relief sought ✓

- Documents uploaded ✓

- Fee paid ✓

• 2
  Verification Declaration:

- Read the declaration statement

- Check the box: "I hereby declare that the contents of this complaint are true to the best of my knowledge and belief"

- Understand that false statements can lead to case dismissal

• 3
  Upload Affidavit:

- Download affidavit template from portal

- Print on stamp paper (Rs. 10-100 depending on state)

- Fill in details, sign before notary

- Scan signed affidavit

- Upload PDF to portal

• 4
  Digital Signature (if available):

- E-filing allows digital signature certificates

- If you have DSC, upload and sign digitally

- Not mandatory for individual complainants

• 5
  Final Submission:

- Click "Preview Complaint" to see final format

- Check for errors or omissions

- Click "Submit Complaint"

- Confirm submission

• 6
  Acknowledgment:

- Complaint submitted successfully

- Complaint Number/Diary Number generated

- Acknowledgment email sent

- Download acknowledgment receipt

- Save complaint number for tracking

Congratulations! Your consumer complaint has been filed electronically.

After Filing: What Happens Next

Initial Processing (1-2 weeks)

Scrutiny by Registrar:

• •Complaint reviewed for completeness
• •Documents checked
• •Jurisdiction verified
• •Fee payment confirmed

Possible Outcomes:

1. Complaint Accepted:

• •Case number assigned
• •Notice issued to opposite party
• •First hearing date scheduled
• •SMS/email notification sent to you

2. Defects Pointed Out:

• •Registrar sends defect memo listing issues
• •Examples: missing documents, incorrect jurisdiction, insufficient fee
• •You have 15 days to rectify defects
• •Revised documents can be uploaded online

3. Complaint Rejected:

• •Rare if properly filed
• •Reasons: no cause of action, barred by limitation, not a consumer dispute
• •You can file appeal or refile after correcting issues

Notice to Opposite Party (2-4 weeks)

Service of Notice:

• •Consumer Commission sends notice to opposite party
• •Notice includes complaint copy and documents
• •Opposite party has 30-45 days to file reply
• •Service done via registered post, email, or courier

Tracking Notice Status:

• •Login to e-Daakhil
• •Go to "My Cases"
• •Check "Service Status"
• •Shows: Notice Sent > Delivered > Acknowledged

If Notice Undelivered:

• •Commission may order alternative service methods
• •Publication in newspapers (for untraceable parties)
• •Service through platform (for e-commerce cases)

Opposite Party Response (1-2 months)

Possible Responses:

1. Admit Liability and Offer Settlement:

• •Opposite party accepts fault
• •Proposes refund/replacement/compensation
• •You can accept or reject offer
• •If accepted, case closes with consent order

2. File Written Statement (Reply):

• •Opposite party denies allegations
• •Provides their version of events
• •May claim no deficiency/defect
• •Attaches their evidence
• •Case proceeds to trial

3. No Response:

• •Opposite party ignores notice
• •Case can proceed ex-parte (without their participation)
• •Commission may pass order based on your evidence alone
• •Often results in favor of complainant

Pre-Admission Hearing (2-3 months from filing)

Purpose:

• •Preliminary hearing to check if complaint is maintainable
• •Both parties can present brief oral arguments
• •Commission decides whether to admit case for full trial

Your Preparation:

• •Review your complaint and documents
• •Prepare brief oral submission highlighting key points
• •Bring all original documents for verification
• •Attend hearing personally or through advocate

Possible Outcomes:

1. Case Admitted:

• •Proceeds to evidence stage
• •Directions given for further hearings
• •Timeline set for completion

2. Case Dismissed at Admission Stage:

• •If Commission finds no prima facie case
• •You can file appeal to higher commission
• •Or address deficiencies and refile

Evidence and Arguments Stage (6-12 months)

Steps in Trial:

• 1
  Complainant Evidence:

- You file affidavit of evidence

- Submit all documents as exhibits

- May be called for cross-examination by opposite party

• 2
  Opposite Party Evidence:

- They file reply affidavit

- Submit their documents

- May be cross-examined by you

• 3
  Additional Evidence:

- Either party can request to produce more documents

- Expert witnesses may be examined

- Site inspections ordered if needed

• 4
  Final Arguments:

- Both sides present concluding arguments

- Can be oral or written submissions

- Summarize entire case

• 5
  Case Reserved for Orders:

- Commission takes case under consideration

- Orders pronounced on specified date

Final Order (12-18 months from filing)

Commission's Decision:

• •Complaint allowed (fully or partially)
• •Complaint dismissed
• •Parties directed to settle mutually

If Complaint Allowed:

• •Compensation amount awarded
• •Directions to opposite party (refund, replacement, etc.)
• •Litigation costs awarded
• •Time limit for compliance (usually 30-45 days)
• •Interest on delayed payment specified

Execution of Orders:

• •If opposite party doesn't comply voluntarily
• •You can file execution petition
• •Commission can attach bank accounts, property
• •Penalties imposed on non-compliant parties

Tracking Your Case Online

Using e-Daakhil Dashboard

• 1
  Login to your account

• 2
  Navigate to "My Cases"

• 3
  View Case Details:

- Case number and status

- Current stage (Filed, Notice Sent, Under Trial, etc.)

- Next hearing date

- Orders passed

- Documents filed

• 4
  Download Documents:

- Your complaint

- Opposite party's reply

- Interim orders

- Final order

• 5
  Check Hearing Dates:

- Upcoming dates highlighted

- Past dates with status

- Adjournment reasons (if any)

• 6
  Notifications:

- Email alerts for case updates

- SMS for hearing dates

- App notifications (if using mobile app)

Using Causelist Feature

• 1
  Go to "Causelist" on e-Daakhil homepage

• 2
  Select:

- Commission (District/State/National)

- Date of hearing

- Bench number (if multiple benches)

• 3
  Search your case:

- By case number

- By complainant name

- By opposite party name

• 4
  View causelist:

- Serial number in day's list

- Approximate time slot

- Stage of hearing

- Presiding officer name

National Consumer Helpline Integration

Call 1915 or 14404:

• •Get case status updates over phone
• •Speak to helpline executives
• •Escalate if facing technical issues with e-Daakhil

NCH Website (consumerhelpline.gov.in):

• •Track complaint status
• •Get case-related information
• •Access consumer education resources

Common e-Daakhil Issues and Solutions

Technical Problems

Problem: Login not working despite correct credentials

Solution:

• •Clear browser cache and cookies
• •Try incognito/private browsing mode
• •Use different browser (Chrome recommended)
• •Reset password using "Forgot Password"
• •Contact technical support: edaakhil-support@nic.in

Problem: File upload keeps failing

Solution:

• •Ensure PDF is under 2MB
• •Check internet connection stability
• •Try uploading one file at a time
• •Convert images to PDF using online tools
• •Disable browser extensions/pop-up blockers

Problem: Payment deducted but not reflected

Solution:

• •Wait 24 hours for bank reconciliation
• •Check payment status in "My Payments" section
• •Keep transaction ID/reference number handy
• •Contact payment gateway support
• •Email payment proof to commission if urgent

Case Filing Issues

Problem: Can't select correct district/commission

Solution:

• •Ensure state selected first, then district appears
• •Check if you're selecting right commission tier (District/State/National)
• •Clear form and start fresh
• •Use "Help" section to verify jurisdictional coverage

Problem: Opposite party address incomplete/incorrect

Solution:

• •Search company's registered address on MCA portal (mca.gov.in)
• •Use company website contact page
• •Include multiple addresses (registered office, branch, principal place of business)
• •Mention "address to be verified from records" in remarks

Problem: Complaint narrative exceeding character limit

Solution:

• •Summarize main points in online form
• •Attach detailed complaint affidavit as separate document
• •Use bullet points and numbered lists to save space
• •Focus on essential facts, remove unnecessary details

Post-Filing Issues

Problem: Not receiving hearing date notifications

Solution:

• •Update email and mobile in profile
• •Check spam folder regularly
• •Manually check "My Cases" section weekly
• •Add edaakhil.nic.in to email whitelist
• •Update contact details if changed

Problem: Case status not updating for long time

Solution:

• •Consumer courts can be slow—patience required
• •Check if any defect memo issued (in "Orders" section)
• •Verify opposite party has been served notice
• •Attend commission physically to check file status
• •File RTI application for case status (if > 6 months delay)

Problem: Unable to upload additional documents later

Solution:

• •File formal application requesting leave to file additional documents
• •Upload application through "Miscellaneous Application" option
• •State reasons for late filing
• •Attend hearing to move application orally

Tips for Successful e-Daakhil Filing

Before Filing

1. Strengthen Your Case:

• •Exhaust pre-litigation resolution attempts
• •Send legal notice and wait for response period
• •Collect comprehensive evidence
• •Get expert opinions for technical products
• •Document all communication meticulously

2. Calculate Realistic Compensation:

• •Don't inflate amounts unreasonably
• •Base claims on actual loss and documented damages
• •Research similar case awards (check consumer court judgments online)
• •Include all legitimate heads of claim

3. Check Limitation Period:

• •Consumer complaints must be filed within 2 years of cause of action
• •Cause of action = date of defect/deficiency, not date of purchase
• •If beyond 2 years, file application for condonation of delay with valid reasons

During Filing

1. Be Thorough and Accurate:

• •Fill every field carefully
• •Double-check names, addresses, dates
• •Ensure facts in narrative match documentary evidence
• •Cite correct legal provisions

2. Upload Quality Documents:

• •Clear, readable scans
• •Properly labeled and organized
• •Relevant excerpts highlighted
• •Create document index for easy reference

3. Write Persuasively but Factually:

• •Use simple, clear language
• •Avoid legal jargon (unless familiar)
• •Stick to chronological narration
• •Be specific (dates, amounts, communications)
• •Avoid emotional appeals—focus on legal rights

After Filing

1. Track Proactively:

• •Login weekly to check status
• •Maintain your own case diary
• •Note all dates and orders
• •Respond promptly to any commission directions

2. Attend Hearings:

• •Personal presence creates better impression
• •Bring all original documents for verification
• •Dress formally
• •Be respectful to commission members
• •Answer questions directly and truthfully

3. Consider Legal Representation:

• •For complex cases (above Rs. 5 lakhs)
• •If opposite party is represented
• •When legal interpretation is needed
• •Consumer advocates often charge reasonable fees

4. Be Prepared for Settlement:

• •Opposite parties often offer settlement before trial
• •Evaluate offers objectively
• •Mutual settlement avoids lengthy trial
• •Get settlement recorded in commission order

Alternative: Physical Filing vs. e-Daakhil

While e-Daakhil is recommended, physical filing is still possible:

When Physical Filing Makes Sense

• •Very elderly complainants uncomfortable with technology
• •Lack of consistent internet access
• •Complex cases requiring in-person explanation
• •Urgent interim relief applications

Physical Filing Process

• 1
  Draft complaint on plain paper or prescribed format
• 2
  Attach all documents physically
• 3
  Make 3 sets (1 for commission, 1 for each opposite party, 1 for you)
• 4
  Purchase court fee stamp of requisite value
• 5
  Visit consumer commission in person
• 6
  Submit at filing counter
• 7
  Get acknowledgment with diary number
• 8
  Case proceeds similarly thereafter

Drawbacks of Physical Filing:

• •Travel time and cost
• •Limited filing hours
• •Manual tracking required
• •Slower processing
• •No SMS/email notifications

Frequently Asked Questions

Q1: Can I file a complaint on behalf of someone else?

Yes, if you're a legal heir, authorized representative, or power of attorney holder. Upload authorization documents when filing. Advocates can file on behalf of clients with vakalatnama.

Q2: What if I don't know the exact address of opposite party?

Use the best available address (website contact, email domain registration, MCA records). Mention "address to be verified" and commission will attempt service. For e-commerce companies, use registered office address from company registration documents.

Q3: Can I modify my complaint after filing?

Minor corrections: File amendment application. Major changes: May require permission from commission. Better to get it right first time. Before final submission, review thoroughly.

Q4: How long does the entire process take?

District Commission: 12-18 months average

State Commission: 18-24 months

National Commission: 2-3 years

Simplified cases (admitted defect): 6-8 months

Complex cases (disputed facts): 2-3 years

Q5: What if opposite party doesn't comply with order?

File execution petition in same commission. Commission can:

• •Issue recovery certificate
• •Attach bank accounts
• •Auction property
• •Issue arrest warrants (in extreme cases)
• •Impose additional penalties

Q6: Can I appeal if my complaint is dismissed?

Yes. File appeal to:

• •State Commission (if District Commission dismissed)
• •National Commission (if State Commission dismissed)
• •Supreme Court (if National Commission dismissed)

Appeal must be filed within 30 days with prescribed fee.

Q7: Is advocate necessary for consumer cases?

Not mandatory. Individual complainants can represent themselves. However, advocates help with:

• •Legal drafting
• •Cross-examination
• •Legal arguments
• •Understanding procedures

Recommended for cases above Rs. 5 lakhs or complex legal issues.

Q8: Can I file complaint against international companies?

Yes, if they have business operations in India or served Indian consumers. Include Indian branch/subsidiary as opposite party. For pure foreign entities with no India presence, consumer commissions may lack jurisdiction.

Conclusion: Empowering Consumer Justice

The e-Daakhil system has democratized access to consumer justice in India. What once required multiple court visits, piles of paperwork, and significant time investment can now be completed from your home in under an hour.

Key Takeaways:

• 1
  Prepare thoroughly before starting the filing process
• 2
  Collect comprehensive evidence to strengthen your case
• 3
  Follow the step-by-step process carefully
• 4
  Track your case regularly through online dashboard
• 5
  Be patient but persistent—justice takes time but is achievable

Your Consumer Rights Matter:

• •Every successful complaint sets precedent
• •Holds businesses accountable
• •Protects future consumers
• •Strengthens consumer protection ecosystem

Don't let unfair trade practices, defective products, or service deficiencies go unchallenged. The e-Daakhil platform gives you the power to seek legal remedy without prohibitive costs or complexity.

Take Action Now with Niptado

While e-Daakhil provides the platform, Niptado makes the process even easier:

Niptado's e-Daakhil Assistance:

• •Smart Complaint Drafting: AI-powered tool generates legally sound complaint narratives
• •Document Organization: Upload your evidence and our system organizes it for e-Daakhil format
• •Jurisdiction Guidance: Automatically determine correct commission based on your location and claim amount
• •Compensation Calculator: Get realistic estimate of claimable compensation
• •Real-Time Tracking: Track your e-Daakhil case alongside all your other consumer complaints
• •Expert Support: Connect with consumer advocates for complex cases

Before e-Daakhil Filing:

• •Generate professional legal notice
• •Get expert review of your case strength
• •Connect with other consumers facing similar issues
• •Access templates and sample complaints

Start Your Consumer Complaint Journey:

• 1
  Create free Niptado account
• 2
  Document your complaint and evidence
• 3
  Get AI-assisted complaint drafting
• 4
  File directly on e-Daakhil with confidence
• 5
  Track progress and get updates

Your rights as a consumer are protected by law. Exercise them confidently with the right tools and knowledge.

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*Disclaimer: This article provides general information about the e-Daakhil filing process and should not be considered legal advice. For specific cases involving complex legal issues, consult a qualified consumer protection advocate. Filing procedures and fees may be updated by authorities—always verify current requirements on the official e-Daakhil portal.*

*Last updated: January 16, 2025*