Company Response Time Tracker

Compare how quickly companies respond to consumer complaints and their success rates in resolving issues at different levels.

Avg Response: 4.7 days

Avg Success Rate: 60%

Total Cases Tracked: 28,663

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Showing 17 of 17 companies

Average Response Time

How quickly companies respond to consumer complaints

Excellent (<3 days)

Good (3-5 days)

Fair (5-7 days)

Poor (>7 days)

Amazon

72% success rate

2.5d

Swiggy

70% success rate

2.8d

Flipkart

68% success rate

3.2d

Zomato

65% success rate

3.5d

Airtel

67% success rate

3.6d

Uber

63% success rate

3.9d

Myntra

61% success rate

4.1d

HDFC Bank

64% success rate

4.3d

Uber Eats

58% success rate

4.7d

MakeMyTrip

59% success rate

4.8d

ICICI Bank

60% success rate

5.1d

Ola

56% success rate

5.2d

Goibibo

55% success rate

5.5d

Meesho

54% success rate

5.8d

Rapido

51% success rate

6.3d

State Bank of India

52% success rate

6.8d

Yatra

48% success rate

7.2d

Why This Matters

Response Time indicates how quickly a company acknowledges and begins addressing your complaint. Faster response times often correlate with better customer service.

Success Rate at Level 1 shows the percentage of complaints resolved directly with the company without escalation. Higher rates suggest efficient internal complaint handling.

Resolution Breakdown reveals how complaints progress through different stages:

Level 1: Direct resolution with company
Level 2: Escalated to senior management
Level 3: Referred to Consumer Forum/Court
Unresolved: No satisfactory resolution achieved

Data updated monthly. Statistics based on aggregated complaint data from January 2024 to present. Individual results may vary.