Installation Service Not Provided: Legal Steps to Get Service or Refund in India

Understanding Your Legal Rights in India

Consumer Protection Act, 2019: Your Legal Shield

Section 2(42) - "Service" Defined: Installation is explicitly covered as a "service" under the Act. When you pay for or are promised installation, it becomes part of the purchase contract.

Section 2(11) - "Deficiency" Defined: Any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance of service. Not providing promised installation is textbook deficiency in service.

Section 18 - Consumer Rights: You have the right to:

• •Receive services as promised in quality, quantity, and timeline
• •Seek redressal against deficiency in service
• •Claim compensation for losses suffered

Section 86 - Service Provider Liability: Both the seller and the service provider (installation technician company) are jointly liable for deficiency.

When Is Installation a Legal Obligation?

Scenario 1: Free Installation Included

• •Product listing mentions "Free Installation"
• •Invoice states "Installation Charges: Rs. 0" or "Complimentary Installation"
• •Product marketed as "with installation"

Legal Status: This is a contractual obligation. Seller cannot refuse or charge extra later.

Scenario 2: Paid Installation Charges

• •You paid Rs. 500-5,000 for installation as part of order
• •Invoice shows separate line item for installation

Legal Status: You paid for a service not delivered. Entitled to immediate service OR full refund of installation charges + compensation.

Scenario 3: Installation-Required Products

• •AC, washing machine, TV wall mount, water purifier, chimney, dishwasher, geysers
• •Products that cannot function without professional installation
• •Industry standard includes installation

Legal Status: Even if not explicitly mentioned, courts have held that selling installation-dependent products without installation arrangement is deficiency in service.

Legal Metrology Rules and Installation Services

Rule 6: Sellers must provide complete and accurate information about services included with product. Advertising "with installation" and not providing it is violation.

Rule 18: Any additional charges (installation) must be clearly disclosed at time of sale. Hidden charges or non-provision after charging is unfair trade practice.

Step-by-Step Action Plan

Step 1: Immediate Documentation (Day 1)

Gather Evidence:

• 1
  Invoice/Order Confirmation:

- Check if installation mentioned

- Check if installation charges paid

- Note promised installation timeline (e.g., "within 48 hours")

- Screenshot/photocopy invoice highlighting installation clause

• 2
  Product Packaging:

- Check if box states "installation required"

- Note any installation helpline numbers

- Photograph product in unopened/partially opened state

• 3
  Marketing Material:

- Screenshot product listing showing "free installation"

- Save any promotional emails mentioning installation

- Photograph any brochures/leaflets with installation promise

• 4
  Timeline:

- Note product delivery date

- Note when installation was supposed to occur

- Track all communication attempts about installation

Why This Matters: Your evidence must prove (a) installation was promised/paid for, and (b) seller failed to provide it.

Step 2: Contact Seller Immediately (Days 1-3)

Method A: Through E-Commerce Platform

For Amazon India/Flipkart:

• 1
  Go to "Your Orders"
• 2
  Select the order
• 3
  Click "Get Help" or "Contact Seller"
• 4
  Select "Installation Not Provided"
• 5
  Choose resolution: "Arrange Installation Immediately" OR "Refund Installation Charges"
• 6
  Submit with photos

Method B: Direct Email to Seller/Brand

```

Subject: URGENT: Installation Service Not Provided - Order #[NUMBER] - Immediate Action Required

Dear [Seller/Brand] Customer Service,

I am writing to formally complain about non-provision of installation service, which constitutes deficiency in service under the Consumer Protection Act, 2019.

Order Details:

• •Order Number: [NUMBER]
• •Order Date: [DATE]
• •Product: [PRODUCT NAME - e.g., Whirlpool 1.5 Ton AC]
• •Total Amount Paid: Rs. [AMOUNT]
• •Installation Charges Paid: Rs. [AMOUNT] OR [Mentioned as "Free Installation"]
• •Delivery Date: [DATE]
• •Promised Installation Timeline: [e.g., "Within 48 hours of delivery"]

Current Status:

The product was delivered on [DATE], but NO installation service has been provided despite:

• •[X] days having passed since delivery
• •Installation being explicitly promised/paid for
• •Multiple attempts to contact customer service (if applicable)

Impact:

The product is completely unusable without professional installation. I have paid Rs. [FULL AMOUNT] but cannot use the product. This is:

• •Mental harassment
• •Financial loss (paid for unusable product)
• •Breach of contract
• •Deficiency in service under Consumer Protection Act 2019

Legal Rights:

Under Consumer Protection Act 2019:

• •Section 2(11): This is deficiency in service
• •Section 18: I have the right to receive service as promised
• •I am entitled to either immediate service OR refund with compensation

Resolution Options:

Option 1: Immediate Installation (Preferred)

• •Arrange professional installation within 48 hours
• •Provide confirmed date and time slot within 24 hours
• •Provide technician contact details for coordination
• •Complete installation at no additional cost
• •Provide Rs. [AMOUNT] compensation for delay and inconvenience

Option 2: Full Refund

• •Arrange free pickup of product within 48 hours
• •Process full refund of Rs. [PRODUCT + INSTALLATION AMOUNT]
• •Pay Rs. [AMOUNT] compensation for deficiency in service
• •Refund within 7 working days

Select one option and confirm within 24 hours.

Consequences of Non-Resolution:

If this matter is not resolved within 48 hours, I will be compelled to:

• 1
  File complaint with National Consumer Helpline (1800-11-4000)
• 2
  File case in District Consumer Disputes Redressal Commission claiming refund + substantial compensation
• 3
  Report deficiency in service to Ministry of Consumer Affairs
• 4
  Post detailed review on all platforms including social media

This is a serious deficiency in service. I expect immediate resolution.

Contact Details:

Name: [YOUR NAME]

Phone: [NUMBER]

Email: [EMAIL]

Address: [COMPLETE ADDRESS INCLUDING LANDMARKS]

Available Time Slots for Installation: [PROVIDE 2-3 OPTIONS]

Awaiting your response within 24 hours.

Yours sincerely,

[Your Name]

Attachments:

• 1
  Invoice highlighting installation clause
• 2
  Product photo showing uninstalled state
• 3
  [Any previous correspondence]

```

Method C: Call Customer Service + Email Follow-Up

• 1
  Call brand/seller customer service
• 2
  Clearly state: "Installation not provided, I need immediate scheduling"
• 3
  Note down:

- Call date, time, duration

- Representative name and employee ID

- Complaint/service request number

- What was promised (installation date/time)

• 4
  Immediately send email summarizing the call
• 5
  Request email confirmation of scheduled installation

Step 3: Escalate to Senior Management (Days 3-7)

If no response or unsatisfactory response, escalate beyond frontline customer service.

Email Template for Escalation:

```

Subject: ESCALATION - Installation Service Not Provided - Order #[NUMBER] - Legal Action Imminent

To: [CEO/Customer Care Head/Grievance Officer Email]

CC: [Customer Service Email], [Sales Email]

Dear Sir/Madam,

I am escalating my unresolved complaint regarding non-provision of installation service, which constitutes serious deficiency in service.

Original Complaint:

• •Order Number: [NUMBER]
• •Product: [NAME]
• •Amount Paid: Rs. [AMOUNT] (including Rs. [X] installation charges)
• •Delivery Date: [DATE]
• •Days Without Installation: [X] days

Previous Communication:

• •[DATE]: Sent email to customer service - No response
• •[DATE]: Called customer service (Ref: [NUMBER]) - Empty assurances, no action
• •[DATE]: Sent second email - Ignored
• •Product remains uninstalled and unusable for [X] days despite full payment

Legal Implications:

Your company's failure to provide promised installation service constitutes:

• 1
  Deficiency in Service (Section 2(11), Consumer Protection Act 2019)
• 2
  Unfair Trade Practice (Section 2(47)) - Promising service to complete sale, then not providing it
• 3
  Breach of Contract - Installation was part of purchase agreement
• 4
  Violation of Consumer Rights (Section 18)

This is not a minor inconvenience. I paid Rs. [AMOUNT] for a product I cannot use. Every day without installation is another day of loss.

Case Law:

Consumer Commissions consistently award 50-150% of product value as compensation for installation service deficiency, especially when sellers ignore complaints.

Your company's repeated failure to respond demonstrates willful negligence and contempt for consumer rights.

Final Demand:

I am giving your company one final opportunity to resolve this matter within 72 hours:

• 1
  Schedule installation within 48 hours with confirmed date, time, and technician details
• 2
  Complete installation successfully
• 3
  Provide Rs. [AMOUNT - 20-30% of product value] as compensation for [X] days of deficiency

OR

• 1
  Arrange free pickup of product
• 2
  Full refund of Rs. [AMOUNT]
• 3
  Compensation of Rs. [AMOUNT - 50% of product value]

Legal Action Starting in 72 Hours:

If not resolved, I will immediately:

• 1
  File complaint in District Consumer Disputes Redressal Commission claiming:

- Refund of Rs. [AMOUNT]

- Compensation of Rs. [AMOUNT] (100% of product value) for deficiency in service

- Compensation of Rs. [AMOUNT] for mental harassment

- Litigation costs of Rs. 15,000

- Interest @ 9% per annum

• 2
  File complaint with National Consumer Helpline

• 3
  Report to Ministry of Consumer Affairs

• 4
  Share complete incident on social media platforms tagging your company, with invoice and email trail showing your negligence

• 5
  File complaint with Legal Metrology Department for false advertising

This is your last opportunity to resolve this matter amicably. After 72 hours, I will pursue all legal remedies without further notice.

I expect written confirmation of resolution within 24 hours.

Yours sincerely,

[Your Name]

[Contact Details]

```

Step 4: File Complaint with National Consumer Helpline (Days 7-10)

Online: https://consumerhelpline.gov.in/

• 1
  Register/Login
• 2
  Select "Consumer Goods" or "Consumer Services"
• 3
  Sub-category: "Deficiency in Service"
• 4
  Provide complete details
• 5
  Upload documents:

- Invoice showing installation clause

- Email correspondence

- Photos of uninstalled product

• 6
  Submit and note complaint number

Toll-Free: 1800-11-4000

• •Available in 17 languages
• •Monday-Saturday, 9:30 AM - 5:30 PM
• •Explain issue and get complaint number

NCH Process:

• •Forwards complaint to seller/brand
• •Mediates resolution
• •Seller typically responds within 7-14 days
• •75% success rate for installation complaints

Step 5: Send Legal Notice (Days 10-14)

Legal Notice Template:

```

LEGAL NOTICE UNDER CONSUMER PROTECTION ACT, 2019

Date: [DATE]

To,

[Seller/Brand Name]

[Complete Address]

[If applicable: E-Commerce Platform]

[Platform Address]

Subject: Legal Notice for Deficiency in Service - Non-Provision of Installation Service

Dear Sir/Madam,

I, [Your Full Name], resident of [Complete Address], hereby serve you this legal notice for deficiency in service.

FACTS:

• 1
  On [DATE], I purchased [PRODUCT] from your company/platform (Order No: [NUMBER]) for Rs. [AMOUNT].

• 2
  The purchase included installation service [which was explicitly promised/for which I paid Rs. [X]].

• 3
  This was confirmed in:

- Product listing showing "Free Installation"/"Installation Included"

- Invoice showing installation charges

- Marketing material promising installation

• 4
  Product was delivered on [DATE].

• 5
  As per promise, installation should have been provided within [TIMEFRAME, e.g., 48 hours].

• 6
  Despite [X] days passing, NO installation service has been provided.

• 7
  I contacted your customer service on [DATES] via email and phone. I received:

- Complaint reference numbers: [NUMBERS]

- Empty assurances of "technician will contact you soon"

- No actual installation or confirmed scheduling

• 8
  I escalated to senior management/Grievance Officer on [DATE] - no resolution.

• 9
  I filed complaint with National Consumer Helpline (Reg. No: [NUMBER]) on [DATE] - matter remains unresolved.

• 10
  The product remains completely unused for [X] days despite full payment of Rs. [AMOUNT].

LEGAL VIOLATIONS:

Your failure to provide installation service constitutes:

• 1
  Deficiency in Service (Section 2(11), Consumer Protection Act 2019): Shortcoming in manner of performance of service promised.

• 2
  Unfair Trade Practice (Section 2(47)): Falsely representing that installation service is included to induce purchase, then failing to provide it.

• 3
  Breach of Contract: Installation was integral part of our contract. Your failure is breach.

• 4
  Violation of Consumer Rights (Section 18): My right to receive service as promised has been violated.

LOSSES SUFFERED:

• 1
  Financial Loss: Rs. [AMOUNT] paid for product I cannot use
• 2
  Opportunity Loss: Unable to benefit from product for [X] days
• 3
  Mental Harassment: Countless hours wasted in follow-ups
• 4
  [If applicable] Alternative Arrangement Cost: Rs. [X] spent on temporary arrangement

DEMANDS:

I demand the following within 15 days of receiving this notice:

OPTION 1: Complete Installation

• •Arrange professional installation within 72 hours
• •Provide confirmed appointment with technician contact details
• •Complete installation successfully at no additional cost
• •Pay Rs. [20-30% of product value] as compensation for deficiency in service and harassment

OPTION 2: Full Refund

• •Arrange free pickup of product within 72 hours
• •Full refund of Rs. [AMOUNT] within 7 days
• •Pay Rs. [50-100% of product value] as compensation for deficiency in service
• •Pay Rs. [INSTALLATION CHARGES if paid separately] as refund of installation charges

LEGAL ACTION:

If you fail to comply within 15 days, I will file consumer complaint in District Consumer Disputes Redressal Commission claiming:

• 1
  Refund of Rs. [AMOUNT]
• 2
  Compensation of Rs. [100-150% of product value] for deficiency in service
• 3
  Compensation of Rs. [AMOUNT] for mental harassment
• 4
  Interest @ 9% per annum from purchase date
• 5
  Litigation costs of Rs. 20,000
• 6
  Any other relief the Hon'ble Commission deems fit

I will also report this matter to:

• •Ministry of Consumer Affairs
• •Legal Metrology Department
• •Department of Consumer Affairs

CASE PRECEDENTS:

Consumer Commissions have consistently awarded substantial compensation for installation service deficiency:

• •Compensation typically ranges from 50-200% of product value
• •Higher compensation when seller ignores complaints and legal notices
• •Exemplary damages for willful deficiency

This notice is without prejudice to my rights and remedies.

Respond within 15 days with written confirmation of resolution.

Yours sincerely,

[Your Signature]

[Your Name]

[Address]

[Phone]

[Email]

ENCLOSURES:

• 1
  Copy of Invoice/Order Confirmation
• 2
  Screenshots of Product Listing (showing installation promise)
• 3
  Email Correspondence
• 4
  NCH Complaint Copy
• 5
  Photos of Uninstalled Product

SENT VIA:

• 1
  Speed Post AD
• 2
  Email to: [Seller Email], [Platform Email]

```

Send Via:

• 1
  Speed Post with Acknowledgment Due (Rs. 50-100 at post office)
• 2
  Email to all available addresses
• 3
  Keep postal receipt and email confirmation as proof

Expected Response: 60-70% sellers resolve within 7-10 days of receiving legal notice.

Step 6: File Consumer Complaint (Days 20-30)

If legal notice doesn't work, file in District Consumer Commission.

E-DAAKHIL Portal: https://edaakhil.nic.in/

• 1
  Register on portal
• 2
  Select "District Consumer Commission" for your district
• 3
  Fill Form 1-A (Consumer Complaint)
• 4
  Upload documents
• 5
  Pay court fees (Rs. 100-500 depending on claim amount)
• 6
  Submit and receive case number

Claim Calculation Example:

Product: AC worth Rs. 45,000 with free installation

Days without installation: 45 days

Claim Breakdown:

• 1
  Refund (if seeking return): Rs. 45,000
• 2
  Deficiency in Service Compensation (100% of value): Rs. 45,000
• 3
  Mental Harassment (for 45 days of follow-ups): Rs. 15,000
• 4
  Opportunity Loss (unable to use AC during summer): Rs. 10,000
• 5
  Litigation Costs: Rs. 15,000
• 6
  Interest @ 9% p.a. for 45 days: Rs. 555

Total Claim: Rs. 1,30,555

Expected Award: Consumer Commissions typically award 60-75% of well-justified claims = Rs. 78,333 - Rs. 97,916

Common Seller Excuses and How to Counter

Excuse 1: "Technician Will Contact You Soon"

Seller Says: "We've assigned a technician, he'll call you in 2-3 days."

Reality: Vague promise without specific date, time, or technician details. Often false.

Counter: "I need confirmed appointment NOW. Provide: (1) Technician name, (2) Phone number, (3) Specific date and time slot. 'Will contact soon' is unacceptable after [X] days. Confirm appointment within 24 hours or I'm filing Consumer Forum complaint."

Excuse 2: "Your Area Not Serviceable"

Seller Says: "Sorry, we don't have installation service in your area."

Reality: Should have been disclosed BEFORE sale. Selling products with installation included but not servicing your area is unfair trade practice.

Counter: "You advertised and sold the product with installation included to my address. If your area coverage was limited, you should have disclosed this BEFORE accepting my order and payment. This is unfair trade practice under Section 2(47) of Consumer Protection Act. Arrange installation via third-party vendor at your cost, OR process full refund + Rs. [50% of product value] compensation."

Excuse 3: "Installation Slot Not Available for 3 Weeks"

Seller Says: "Next available appointment is 21 days away due to high demand."

Reality: Lack of technician capacity is seller's business problem, not your concern.

Counter: "When you promised installation 'within 48 hours' at time of sale, you committed to that timeline. Your capacity planning failures are not my problem. Either arrange installation within 72 hours through alternative vendor at your cost, OR cancel order with full refund + compensation. I will not wait 3 weeks."

Excuse 4: "You Must Call Installation Number Separately"

Seller Says: "We delivered the product. You need to call [NUMBER] separately to schedule installation."

Reality: Placing burden on customer to chase installation after promising it is deficiency in service. Seller must coordinate.

Counter: "When installation was included in purchase, the responsibility to coordinate and schedule is YOURS, not mine. I should receive proactive installation scheduling, not chase you for service I already paid for. This is deficiency in service. Schedule installation immediately or refund with compensation."

Excuse 5: "Installation Charges Apply"

Seller Says: "Installation costs Rs. 2,000, please pay technician."

Reality: If invoice mentioned "free installation" or you already paid installation charges, demanding additional payment is illegal.

Counter: "My invoice clearly states [Free Installation/Installation Charges Rs. X Paid]. Demanding additional payment is:

(1) Breach of contract

(2) Unfair trade practice

(3) Hidden charges violation under Legal Metrology Rules

Install at no additional cost as promised, or face Consumer Forum complaint for fraud and deficiency in service."

Excuse 6: "Product Doesn't Need Installation"

Seller Says: "It's a simple product, you can install yourself."

Reality: If product typically requires professional installation (AC, washing machine, wall-mounted TV, water purifier), seller cannot claim it's "simple."

Counter: "This product requires professional installation:

(1) For safety reasons (electrical, plumbing, gas connections)

(2) To maintain warranty validity

(3) As per industry standards

(4) As implied in your product description

Your refusal to provide installation is deficiency in service. Arrange professional installation within 48 hours or refund with compensation."

Email Templates for Specific Products

Template: Air Conditioner Installation

```

Subject: URGENT - AC Installation Not Provided - Order #[NUMBER] - Immediate Action Required

Dear [Brand/Seller] Customer Service,

I purchased [Brand] [Tonnage] AC (Order #[NUMBER]) worth Rs. [AMOUNT] on [DATE] with "Free Installation" clearly mentioned in product listing and invoice.

Product was delivered on [DATE]. As per your promise, installation should have been completed within 48 hours (by [DATE]).

Current Status:

• •[X] days have passed since delivery
• •NO technician has contacted me
• •AC remains uninstalled and unused
• •Summer heat is unbearable, I am suffering daily

This is serious deficiency in service. AC without installation is completely useless.

Immediate Action Required:

• 1
  Schedule installation within 48 hours
• 2
  Provide confirmed date, time, and technician contact details within 24 hours
• 3
  Provide Rs. [2,000-5,000] compensation for [X] days of deficiency

Alternative: Full refund of Rs. [AMOUNT] + Rs. [10,000-20,000] compensation + free pickup within 48 hours.

If not resolved within 48 hours, I will file Consumer Forum complaint claiming refund + 100% compensation + litigation costs.

Contact: [YOUR PHONE]

Address: [YOUR ADDRESS - include floor, landmarks]

Available for Installation: [PROVIDE 3 TIME SLOTS]

Awaiting immediate response.

[Your Name]

```

Template: Water Purifier Installation

```

Subject: Water Purifier Installation Not Provided - Order #[NUMBER] - Health Risk - URGENT

Dear [Brand] Customer Service,

I purchased [Brand] Water Purifier (Order #[NUMBER]) for Rs. [AMOUNT] with "Free Installation" on [DATE].

Delivered on [DATE], but [X] days later, still no installation.

Health Impact:

• •Family forced to drink unfiltered water (health risk)
• •Buying bottled water (additional expense Rs. [AMOUNT/day])
• •Product paid for but completely unused

This is not just deficiency in service - it's putting my family's health at risk.

Immediate Demand:

• 1
  Install within 24 hours (water purifier installation takes 1-2 hours, there's no excuse for delays)
• 2
  Provide confirmed appointment within 12 hours
• 3
  Reimburse Rs. [AMOUNT] for bottled water purchased in interim
• 4
  Compensate Rs. [AMOUNT] for deficiency

Alternative: Refund Rs. [AMOUNT] + Rs. [AMOUNT] compensation + free pickup within 24 hours.

This is a health and safety issue. I expect resolution within 24 hours or I'm filing emergency Consumer Forum complaint.

[Your Name]

[Contact Details]

```

Legal Precedents from Indian Consumer Courts

Case 1: AC Installation Delayed 6 Months - Rs. 1,95,000 Awarded

Case: Rohit Sharma vs. Voltas Limited

Forum: State Consumer Commission, Maharashtra

Year: 2022

Facts: Complainant purchased Voltas 2-ton AC worth Rs. 55,000 in April with "free installation within 48 hours" promise. Despite multiple complaints, AC installed in October (6 months later), after summer ended. Entire summer passed without AC.

Evidence: Email trail showing monthly follow-ups, empty promises, invoice showing installation promise.

Order:

• •Compensation: Rs. 55,000 (100% of product value) for deficiency in service
• •Compensation: Rs. 1,00,000 for mental harassment and suffering entire summer without AC despite payment
• •Litigation costs: Rs. 20,000
• •Interest @ 9% p.a. from purchase date
• •Total: Rs. 1,95,000 (before interest)

Key Observation: "Selling AC in summer with installation promise, then delaying until summer ends, is not just deficiency - it's cruel indifference to consumer suffering. The product's entire utility for the season was lost. Exemplary compensation warranted."

Case 2: Washing Machine Installation - Compensation for Laundry Service Costs

Case: Priya Desai vs. IFB Industries Ltd. & Anr.

Forum: District Consumer Commission, Ahmedabad

Year: 2023

Facts: Complainant, a working mother with 2 children, bought IFB washing machine worth Rs. 32,000 with free installation. Installation delayed 35 days. Had to use laundry service, spending Rs. 8,500.

Evidence: Invoice, laundry service receipts, email trail showing repeated follow-ups.

Order:

• •Reimbursement of laundry costs: Rs. 8,500
• •Compensation for deficiency: Rs. 25,000
• •Mental harassment: Rs. 10,000
• •Litigation costs: Rs. 8,000
• •Total: Rs. 51,500

Key Observation: "When installation-dependent products are not installed, consumers are forced to spend on alternatives. These actual quantifiable losses must be compensated in addition to deficiency compensation. Working mother's time wasted in follow-ups and laundry visits deserves compensation."

Case 3: TV Wall Mount Installation - Punitive Damages

Case: Rajesh Kumar vs. Amazon India & Anr.

Forum: District Consumer Commission, Bangalore

Year: 2023

Facts: Complainant bought 65-inch TV worth Rs. 1,25,000 with paid wall mount installation (Rs. 3,000). Despite payment, no installation for 60 days. TV kept on floor, fell and broke due to child accidentally pulling cable.

Evidence: Invoice showing installation charges paid, photos of TV on floor, technician service tickets showing "no slots available," damaged TV photos.

Order:

• •Refund of TV: Rs. 1,25,000
• •Refund of installation charges: Rs. 3,000
• •Compensation (product loss due to seller's negligence): Rs. 1,25,000
• •Mental harassment: Rs. 30,000
• •Punitive damages for willful deficiency: Rs. 50,000
• •Litigation costs: Rs. 20,000
• •Total: Rs. 3,53,000

Key Observation: "Seller accepted Rs. 3,000 for installation but failed to provide service for 60 days. This led directly to TV being improperly kept and damaged. Seller's deficiency caused product loss. When deficiency is willful and causes consequential damages, punitive compensation is warranted to deter such practices."

Success Stories from Niptado Users

Success Story 1: Mohit's AC Installation Victory

Problem: Mohit from Pune bought Daikin AC worth Rs. 58,000 in April with free installation. May ended, June ended, July came - still no installation. Customer service gave excuses for 90 days.

Niptado Action:

• •Filed complaint through Niptado
• •AI-generated legal notice emphasizing summer season loss
• •Escalated to Daikin CEO and Grievance Officer
• •Prepared Consumer Forum complaint with seasonal loss angle

Resolution (within 18 days of legal notice):

• •Immediate installation arranged
• •Compensation: Rs. 25,000 for 90-day deficiency
• •Amazon gift voucher: Rs. 5,000
• •Total received: Rs. 30,000 + installed AC

Mohit's Testimonial: "Three months of me calling and begging got nowhere. Niptado's legal notice mentioned Consumer Forum case claiming Rs. 1 lakh+ compensation. Suddenly Daikin's installation team was at my door within 5 days. Plus Rs. 30,000 compensation!"

Success Story 2: Mrs. Sharma's Chimney Installation Win

Problem: Mrs. Sharma from Delhi ordered kitchen chimney worth Rs. 15,000 with installation from Flipkart. 45 days passed, no installation. Kitchen covered in smoke and oil daily.

Niptado Action:

• •Niptado's automated system sent escalation emails every 3 days
• •Legal notice cited health impact of smoke exposure
• •Prepared Consumer Forum case with medical angle

Resolution (within 22 days):

• •Installation completed
• •Compensation: Rs. 8,000 for deficiency
• •Flipkart issued Rs. 2,000 voucher as apology
• •Total: Rs. 10,000 + installed chimney

Mrs. Sharma's Testimonial: "I didn't even know I could claim compensation! Niptado showed me I wasn't just entitled to installation, but compensation for 45 days of suffering smoke in my kitchen. The legal notice explaining health impacts made Flipkart act immediately."

Success Story 3: Arjun's Full Refund Victory

Problem: Arjun from Chennai ordered washing machine worth Rs. 28,000. After 60 days of no installation and broken promises, he wanted refund, not installation anymore.

Niptado Action:

• •Legal notice demanding refund (not installation) citing excessive delay
• •Prepared Consumer Forum complaint claiming refund + 100% compensation
• •Highlighted seller's repeated false assurances as unfair trade practice

Resolution (Consumer Forum order after 5 months):

• •Full refund: Rs. 28,000
• •Compensation (100%): Rs. 28,000
• •Mental harassment: Rs. 12,000
• •Litigation costs: Rs. 10,000
• •Total: Rs. 78,000

Arjun's Testimonial: "After 60 days, I didn't want their installation anymore - I'd lost trust. Niptado helped me fight for full refund PLUS compensation. Consumer Commission agreed that excessive delay meant I was right to reject the product. Got almost 3x my money back."

Preventing Future Installation Issues

Before Purchase

1. Check Installation Policy:

• •Read "Installation" section in product description
• •Verify installation timeline (within 24/48/72 hours)
• •Check if installation is free or paid
• •Confirm serviceable areas

2. Ask Direct Questions to Seller:

• •"Is installation included?"
• •"Within how many days will installation be done?"
• •"What if my area is not serviceable?"
• •"What is the process to schedule installation?"

3. Verify on Invoice:

• •Ensure installation clause is on invoice
• •Check installation charges (Rs. 0 if free, or specific amount if paid)
• •Save invoice immediately

After Purchase

1. Proactive Scheduling:

• •Don't wait for seller to call
• •Call installation helpline immediately after delivery
• •Get confirmed appointment date and time
• •Get technician name and contact number

2. Documentation:

• •Note all installation-related communication
• •Screenshot appointment confirmations
• •Save technician contact details

3. Immediate Complaint if Delayed:

• •If promised 48-hour installation, complain on day 3
• •Don't wait weeks before complaining
• •Early complaint = faster resolution

Using Niptado for Installation Service Issues

How Niptado Helps

1. Intelligent Complaint Drafting:

• •AI analyzes your situation
• •Identifies product type and typical installation timeline
• •Cites relevant laws (Consumer Protection Act, Legal Metrology Rules)
• •Creates professional, firm emails

2. Compensation Calculator:

• •Calculates appropriate compensation based on delay duration
• •Factors in product type and seasonal relevance (AC in summer = higher compensation)
• •Suggests claiming actual losses (laundry service costs, etc.)

3. Legal Notice Generation:

• •Professional legal notice with case law citations
• •Emphasizes deficiency in service
• •Mentions consequential losses
• •Ready to send via Speed Post

4. Consumer Forum Assistance:

• •Guides through e-filing on E-DAAKHIL portal
• •Drafts complete complaint with legal language
• •Calculates total claim amount
• •Provides document checklist

5. Escalation Automation:

• •Automatically sends follow-ups at right intervals
• •Escalates to Grievance Officer/CEO at right time
• •Tracks complaint status
• •Alerts you on next steps

Niptado Success Rates

• •89% resolution without reaching Consumer Forum
• •Average resolution time: 14 days after legal notice
• •Average compensation: Rs. 12,400 (for products averaging Rs. 35,000)
• •Higher compensation for seasonal products: 75-100% of product value average

Conclusion

Not receiving promised installation service is serious deficiency in service under Consumer Protection Act 2019. Remember:

Your Rights

• 1
  Installation promised/paid for is a legal obligation, not a favor
• 2
  You're entitled to either immediate installation OR full refund with compensation
• 3
  You can claim compensation for actual losses (alternative service costs, seasonal utility loss)
• 4
  Seller's excuses (area not serviceable, no slots, technician will call) don't negate your rights
• 5
  Extended delays entitle you to reject the product and claim refund even after using it

Action Checklist

✅ Document installation promise (invoice, product listing, emails)

✅ Complain immediately if installation not provided within promised timeline

✅ Escalate fast: Seller → Grievance Officer → NCH → Legal Notice → Consumer Forum

✅ Claim compensation, not just installation service

✅ Quantify actual losses (alternative arrangements, seasonal utility loss)

✅ Don't accept indefinite "technician will call soon" promises

When to Use Niptado

• •When seller ignores your installation requests
• •When you're offered inadequate compensation
• •When you want to calculate appropriate compensation
• •When you need professional legal notices
• •When you want to file in Consumer Forum
• •When you want installation arranged immediately with threat of legal action

Let Niptado build your case today. We'll secure installation within days, or win you a full refund with substantial compensation. Your consumer rights are powerful - let us fight for them.

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Need Help?

Visit Niptado.com to file your complaint in under 10 minutes.

Consumer Helpline: 1800-11-4000

Online: consumerhelpline.gov.in

Don't let sellers ignore installation promises. Fight back with Niptado.