How to File a Complaint Against Meesho in 2025: Complete Guide

Understanding Meesho's Business Model and Common Issues

What Makes Meesho Different

Meesho operates as a social commerce platform connecting suppliers, resellers, and end consumers. This unique model means:

• •Multiple seller tiers: Products come from various suppliers and resellers
• •Quality variance: No centralized quality control like traditional e-commerce
• •Communication gaps: Issues may involve supplier, reseller, and platform
• •Pricing transparency: Reseller margins can affect final pricing
• •Return complexities: Returns must go through the seller, not directly to Meesho

Most Common Meesho Complaints in 2025

Based on consumer forums and complaint data, here are the top issues:

• 1
  Product Quality Issues (42% of complaints)

- Receiving products different from images

- Poor quality materials

- Defective or damaged items

- Counterfeit or fake products

- Size and fitting discrepancies

• 2
  Delivery Problems (28% of complaints)

- Late deliveries beyond promised dates

- Missing items in order

- Wrong products delivered

- Damaged packaging

- Undelivered orders marked as delivered

• 3
  Refund and Return Disputes (18% of complaints)

- Refund not processed after return

- Partial refunds without explanation

- Return pickup not scheduled

- Refund credited to wrong account

- Seller refusing legitimate returns

• 4
  Payment and Wallet Issues (7% of complaints)

- Meesho wallet balance not reflecting correctly

- Failed transactions but amount deducted

- Coupon and discount issues

- Double charges

- Payment gateway errors

• 5
  Customer Service Problems (5% of complaints)

- Unresponsive customer support

- Chat support providing generic responses

- No escalation mechanism

- Delayed email responses

- No phone support availability

Step 1: Attempt Resolution Through Meesho's Internal Channels

Before filing formal complaints, exhaust Meesho's internal resolution process. This documentation will strengthen your case if escalation becomes necessary.

Using the Meesho App/Website

• 1
  Access Your Order

- Open Meesho app

- Go to "My Orders"

- Select the problematic order

- Tap "Need Help" or "Get Help"

• 2
  Select Issue Type

- Product quality issues

- Delivery related

- Refund/Return

- Payment issues

- Other concerns

• 3
  Provide Details

- Upload clear photos of defective/wrong items

- Include unboxing videos if possible

- Describe the issue in detail

- Attach order invoice and communication

• 4
  Track Your Complaint

- Note the complaint/ticket number

- Save all auto-generated emails

- Check status regularly

- Take screenshots of updates

Meesho's In-App Chat Support

The primary support channel is in-app chat:

• •Response time: Usually 1-4 hours during business hours
• •Availability: 24/7 automated, human agents 9 AM - 9 PM
• •What to provide: Order number, clear description, photos
• •Follow-up: Chat history is saved; reference ticket ID for continuity

Pro tip: Be specific and firm but polite. Generic complaints get generic responses. Mention specific policies violated (e.g., "As per your 7-day return policy...").

Email Support

For complex issues or documentation:

Email: grievance@meesho.com (official grievance email)

Alternative: support@meesho.com

Email template:

```

Subject: Complaint Against Order #[ORDER_NUMBER] - [Brief Issue]

Dear Meesho Grievance Team,

I am writing to formally lodge a complaint regarding Order #[ORDER_NUMBER] placed on [DATE].

Issue: [Clear description of problem]

Order Details:

• •Order Number: [NUMBER]
• •Order Date: [DATE]
• •Product: [NAME]
• •Amount Paid: Rs. [AMOUNT]
• •Seller: [SELLER NAME if applicable]

Timeline:

• •[DATE]: Order placed
• •[DATE]: Product delivered
• •[DATE]: Issue reported via app (Ticket #[NUMBER])
• •[DATE]: [Any follow-up actions]

Resolution Requested:

[Specific request - full refund, replacement, compensation, etc.]

I have attached:

• 1
  Order invoice
• 2
  Product photos showing defect/damage
• 3
  Previous communication screenshots
• 4
  [Any other relevant documents]

I expect resolution within 7 working days as per consumer protection guidelines. Please confirm receipt and provide a timeline.

Consumer Details:

Name: [FULL NAME]

Registered Email: [EMAIL]

Phone: [NUMBER]

Address: [FULL ADDRESS]

Thank you,

[YOUR NAME]

```

Timeline for Internal Resolution

• •App chat: 24-48 hours for initial response
• •Return approved: 3-5 days for pickup
• •Refund processing: 7-14 days after return received
• •Email grievance: 5-7 days for response

If no resolution after 15 days, proceed to external escalation.

Step 2: Escalate to Meesho's Nodal Officer

Under IT Act 2000 and Consumer Protection Act 2019, e-commerce platforms must designate Nodal Officers for grievance redressal.

Meesho Nodal Officer Contact (2025)

Name: [Contact Meesho for current Nodal Officer name]

Designation: Nodal Officer - Grievance Redressal

Email: nodal@meesho.com

Company: Fashnear Technologies Private Limited

Address:

Fashnear Technologies Pvt Ltd

No. 10-1, 3rd Floor, SJR Cyber,

Laskar Hosur Road, Adugodi,

Bangalore - 560030, Karnataka

How to Contact the Nodal Officer

Send a formal escalation email:

```

Subject: Escalation - Unresolved Complaint for Order #[ORDER_NUMBER]

To: Nodal Officer, Meesho

Dear Sir/Madam,

I am escalating my unresolved complaint regarding Order #[ORDER_NUMBER] as internal channels have failed to provide resolution.

Original Complaint Summary:

[Brief description of issue]

Attempts at Resolution:

• 1
  [DATE]: Reported via app - Ticket #[NUMBER] - No resolution
• 2
  [DATE]: Emailed support@meesho.com - Generic response received
• 3
  [DATE]: Follow-up via chat - Issue remains unresolved

Current Status:

[Describe current situation - no refund, defective product still with me, etc.]

This matter has been pending for [NUMBER] days, causing financial loss and mental harassment.

As per Consumer Protection Act 2019 and Meesho's return/refund policy, I am entitled to [specific resolution].

I request immediate intervention and resolution within 7 days, failing which I will be compelled to approach the National Consumer Helpline and file a complaint with the appropriate Consumer Forum.

Attached Documents:

[List all documents]

Consumer Details:

[Your complete details]

Regards,

[YOUR NAME]

[DATE]

```

Expected response time: 5-7 working days

Step 3: File Complaint on National Consumer Helpline (NCH)

If Meesho's internal escalation fails, file with the Government of India's official platform.

About National Consumer Helpline

• •Toll-free number: 1800-11-4000 or 14404
• •Timings: 9:30 AM - 5:30 PM (Monday to Saturday)
• •Online portal: https://consumerhelpline.gov.in
• •Mobile app: NCH app (Android/iOS)

Filing Online Complaint on NCH Portal

Step-by-step process:

• 1
  Register/Login

- Visit consumerhelpline.gov.in

- Click "Register" (first-time users)

- Provide mobile number, email, create password

- Verify via OTP

• 2
  Lodge Complaint

- Click "Lodge Your Complaint"

- Select "Goods" or "Services" based on issue

- Choose category: "E-commerce"

- Select sub-category relevant to your issue

• 3
  Enter Company Details

- Company name: Fashnear Technologies Private Limited (Meesho)

- State: Karnataka

- District: Bangalore Urban

- Company address: [Use registered address above]

• 4
  Describe Your Complaint

- Order number and date

- Product details

- Clear description of issue

- Resolution attempts made

- Resolution expected

- Word limit: 1000 characters, so be concise

• 5
  Upload Documents

- Order invoice/receipt (mandatory)

- Product photos

- Communication screenshots

- Bank statements (for payment issues)

- Max 5 files, 2MB each, PDF/JPG format

• 6
  Submit and Track

- Note your complaint number

- Track status via portal or SMS updates

- NCH forwards to company for resolution

Expected timeline: Companies must respond within 7-15 days. NCH monitors and follows up.

Using NCH Phone Support

If you prefer phone support or have urgent issues:

• •Call 1800-11-4000 or 14404
• •Explain issue to counselor
• •They will guide you through process
• •May lodge complaint on your behalf
• •You'll receive complaint number via SMS

Step 4: File Complaint on Consumer Forum Online

For legal recourse and compensation, file with the Consumer Disputes Redressal Commission.

Which Consumer Forum to Approach

Based on claim value:

• •District Commission: Claims up to Rs. 1 crore
• •State Commission: Claims Rs. 1 crore to Rs. 10 crore (or appeals from District)
• •National Commission: Claims above Rs. 10 crore (or appeals from State)

Most Meesho complaints fall under District Commission jurisdiction.

E-Daakhil Portal for Online Filing

Website: https://edaakhil.nic.in

Step-by-step filing process:

• 1
  Create Account

- Visit edaakhil.nic.in

- Click "Sign Up"

- Choose "Complainant"

- Register with email/phone

- Verify via OTP

• 2
  Prepare Your Case

Documents needed:

- Complaint affidavit (on stamp paper)

- Order invoice

- Payment proof

- Product photos/videos

- All communication with Meesho

- NCH complaint copy (if filed)

- ID proof

- Address proof

• 3
  File New Complaint

- Login to portal

- Select appropriate Commission (District/State/National)

- Choose your jurisdiction (where you reside or where company is located)

- Select "Defective Goods" or "Deficiency in Service"

• 4
  Enter Respondent Details

Opposite Party 1: Fashnear Technologies Private Limited

Address: No. 10-1, 3rd Floor, SJR Cyber, Laskar Hosur Road, Adugodi, Bangalore - 560030

Opposite Party 2 (if applicable): Individual seller (get details from order)

• 5
  Draft Complaint

Include:

- Your details (name, address, contact)

- Respondent details

- Facts of the case (chronological)

- Deficiency in service / Defective goods argument

- Legal grounds (cite Consumer Protection Act 2019)

- Relief sought (refund + compensation + costs)

- Valuation of complaint (for court fees)

Sample structure:

```

BEFORE THE [DISTRICT/STATE/NATIONAL] CONSUMER DISPUTES REDRESSAL COMMISSION, [LOCATION]

Consumer Complaint under Section 35 of Consumer Protection Act, 2019

[Your Name]

[Your Address]

[Contact Details]

... Complainant

Versus

Fashnear Technologies Private Limited (Meesho)

[Company Address]

... Opposite Party

COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

The complainant most respectfully submits as under:

1. That the complainant is a consumer who purchased [product] from the Opposite Party's platform on [date] for Rs. [amount].

2. That the complainant received defective/wrong/damaged product on [date], contrary to the product description and quality promised.

3. That despite multiple attempts to resolve through customer service (details in para X), the Opposite Party has failed to provide refund/replacement.

4. That the acts of the Opposite Party constitute deficiency in service and unfair trade practice under Consumer Protection Act 2019.

5. That the complainant has suffered financial loss of Rs. [X] and mental agony.

RELIEF SOUGHT:

a) Direct Opposite Party to refund Rs. [amount]

b) Award compensation of Rs. [amount] for mental harassment

c) Award Rs. [amount] for litigation costs

d) Any other relief deemed fit

[Date]

[Place] [Signature]

[Your Name]

```

• 6
  Upload Documents

- Attach all supporting documents

- Label each document clearly

- Ensure file sizes within limits

• 7
  Pay Court Fees

- Calculated based on claim value

- Payable online via portal

- Save payment receipt

• 8
  Submit and Track

- Review all details

- Submit complaint

- Note complaint number

- Track hearings and status online

Expected timeline: First hearing typically within 30-60 days. Cases may take 3-12 months for final order.

Step 5: Additional Escalation Options

Filing Police Complaint (for Fraud Cases)

If you suspect fraud, cheating, or criminal activity:

When to file FIR:

• •Received completely fake/counterfeit products
• •Payment deducted but no order created
• •Identity theft or account hacking
• •Seller disappeared after payment

How to file:

• •Visit nearest police station
• •File complaint under IPC sections 420 (cheating), 406 (criminal breach of trust)
• •Include all evidence
• •Mention both Meesho and seller (if identified)

Approaching the Advertising Standards Council of India (ASCI)

For misleading advertisements or false product claims:

File complaint: https://asci.org.in

For: False product descriptions, deceptive marketing, fake reviews

Social Media Escalation

Public complaints often get faster responses:

Twitter: @MeeshoSupport, @Meesho_Official

Facebook: Meesho official page

LinkedIn: Meesho company page

Effective strategy:

• •Tag official handles
• •Use hashtags: #MeeshoComplaint #ConsumerRights
• •Be factual, avoid emotional language
• •Include complaint number
• •Tag consumer advocacy groups

Consumer Advocacy Groups

Organizations that can help:

• •Consumer Action Group: consumeractiongroup.co.in
• •Consumer Voice: consumer-voice.org
• •Voluntary Consumer Movement: vcmindia.org

Common Meesho-Specific Issues and Solutions

Issue 1: Product Quality Different from Images

Problem: Received product looks nothing like the catalog images.

Solution:

• 1
  Take detailed photos comparing received product vs. app images
• 2
  Create a comparison collage
• 3
  Initiate return citing "Product not as described"
• 4
  Refuse partial refunds if product is unusable
• 5
  Escalate citing "misleading advertisement" under Consumer Protection Act

Legal ground: Section 2(47) of Consumer Protection Act defines "unfair trade practice" to include false representation.

Issue 2: Seller Not Accepting Return

Problem: Seller refusing to accept legitimate return or pickup not scheduled.

Solution:

• 1
  Screenshot Meesho's return policy showing 7-day return window
• 2
  Document that product falls under returnable category
• 3
  Escalate to Meesho directly (not seller)
• 4
  If no action, file NCH complaint against Meesho for not enforcing its own policy
• 5
  In Consumer Forum, argue "deficiency in service" by platform

Your rights: Meesho's return policy is a contract; they must honor it.

Issue 3: Refund Not Credited

Problem: Return delivered but refund not processed.

Solution:

• 1
  Get tracking proof showing return delivered
• 2
  Screenshot showing return accepted by seller/warehouse
• 3
  Wait 7-14 business days (standard processing time)
• 4
  Email nodal officer with tracking and bank details
• 5
  If still delayed, file NCH complaint
• 6
  In consumer forum, claim interest on delayed refund

Tip: Under Consumer Protection Act, you can claim compensation for delayed refunds.

Issue 4: COD Order Issues

Problem: Paid cash on delivery but order marked undelivered, or different product delivered.

Solution:

• 1
  Insist on unboxing products before paying delivery person
• 2
  If wrong item, refuse to accept and pay
• 3
  If already paid, get delivery person's details and receipt
• 4
  Immediately report via app with photos
• 5
  File police complaint if fraud suspected
• 6
  Escalate to Meesho with delivery partner details

Issue 5: Meesho Wallet/Credits Issues

Problem: Refund credited to Meesho wallet instead of original payment method, or wallet balance not usable.

Solution:

• 1
  Check Meesho's refund policy (usually refunds go to original source)
• 2
  If wrongly credited to wallet, request transfer to bank account
• 3
  Email support citing preference for bank refund
• 4
  If refused, file NCH complaint
• 5
  Argue that forced wallet credit is unfair trade practice

Tips for Stronger Complaints

Documentation is Key

Always maintain:

• •Screenshots of product page (before ordering)
• •Order confirmation emails/SMS
• •Payment receipts
• •Delivery notifications
• •Product photos (with date stamp if possible)
• •Unboxing videos (crucial for high-value items)
• •All chat/email communication
• •Call recordings (inform agent about recording)

Be Specific in Demands

Weak complaint: "I want my money back"

Strong complaint: "As per order #123456, I paid Rs. 899 for [product]. I received a defective item on [date]. Despite reporting via ticket #789 on [date], no resolution provided. I demand: (1) Full refund of Rs. 899 within 7 days, (2) Reverse pickup of defective item, (3) Compensation of Rs. 500 for inconvenience."

Know Your Rights

Key provisions of Consumer Protection Act 2019:

• •Section 2(7): Defines consumer - anyone who buys goods for consideration
• •Section 2(47): Unfair trade practices include false/misleading ads
• •Section 18: Consumers' right to be informed about quality and price
• •Section 84: Punishment for non-compliance with Commission orders

Cite these in your complaints to show you're informed.

Follow Up Persistently

• •Don't let complaints go stale
• •Follow up every 3-5 days if no response
• •Escalate if deadlines pass
• •Keep raising priority via different channels

Seek Compensation

In Consumer Forum, claim:

• •Refund: Original amount paid
• •Compensation: For mental harassment, time wasted (typically Rs. 2,000-10,000)
• •Litigation costs: Your expenses in filing complaint (Rs. 1,000-5,000)
• •Interest: On delayed refunds

Sample Consumer Forum Complaint (Meesho)

```

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, [YOUR DISTRICT]

Complaint Case No: __________

[Your Full Name]

S/o or D/o [Parent Name]

R/o [Full Address]

Mobile: [Number]

Email: [Email]

... Complainant

Versus

• 1
  Fashnear Technologies Private Limited (Meesho)

No. 10-1, 3rd Floor, SJR Cyber,

Laskar Hosur Road, Adugodi,

Bangalore - 560030, Karnataka

• 2
  [Seller Name, if applicable]

[Seller Address, if available]

... Opposite Parties

CONSUMER COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

The complainant most respectfully submits as under:

FACTS OF THE CASE:

• 1
  That the complainant is a consumer within the meaning of Section 2(7) of the Consumer Protection Act, 2019, having purchased goods for personal use from the Opposite Party No. 1's e-commerce platform.

• 2
  That on [DATE], the complainant placed order number [ORDER_NUMBER] on the Meesho app for [PRODUCT NAME] at a price of Rs. [AMOUNT].

• 3
  That the product description and images showed [DESCRIPTION OF PROMISED PRODUCT], and the complainant relied on this representation while making the purchase.

• 4
  That payment of Rs. [AMOUNT] was made through [PAYMENT METHOD] on [DATE], as evidenced by transaction receipt [Annexure-1].

• 5
  That the product was delivered on [DATE] via [DELIVERY PARTNER].

• 6
  That upon opening the package, the complainant discovered that the product was [DESCRIBE DEFECT/ISSUE - e.g., "completely different from the images, made of poor quality material, damaged, wrong size," etc.].

• 7
  That the complainant immediately reported the issue through Meesho app on [DATE] and raised ticket number [TICKET_NUMBER] [Annexure-2].

• 8
  That despite multiple follow-ups via app chat [Annexure-3], email to support@meesho.com [Annexure-4], and escalation to nodal@meesho.com on [DATE] [Annexure-5], the Opposite Party has failed to provide any satisfactory resolution.

• 9
  That the complainant also registered complaint number [NCH_NUMBER] with National Consumer Helpline on [DATE] [Annexure-6], but the issue remains unresolved.

• 10
  That the Opposite Party's customer service repeatedly provided generic responses and closed tickets without resolution, causing immense mental harassment and frustration to the complainant.

• 11
  That the Opposite Party has violated its own return and refund policy which promises [QUOTE POLICY], as well as the complainant's consumer rights.

• 12
  That the acts and omissions of the Opposite Party constitute:

a) Deficiency in service under Section 2(11) of the Consumer Protection Act, 2019

b) Unfair trade practice under Section 2(47) of the Act

c) Violation of consumer's right to be informed under Section 18 of the Act

• 13
  That due to the Opposite Party's deficiency in service, the complainant has suffered:

a) Financial loss of Rs. [AMOUNT]

b) Mental agony, harassment, and wastage of time

c) Loss of faith in online commerce platforms

• 14
  That this complaint is being filed within the limitation period and this Hon'ble Commission has jurisdiction to entertain this complaint.

• 15
  That the complainant values this complaint at Rs. [TOTAL CLAIM AMOUNT] for purposes of pecuniary jurisdiction and court fees.

PRAYER:

In light of the above facts and circumstances, the complainant humbly prays that this Hon'ble Commission may be pleased to:

a) Direct the Opposite Party to refund Rs. [PRODUCT AMOUNT] to the complainant within 30 days;

b) Direct the Opposite Party to pay Rs. [AMOUNT] as compensation for mental harassment, agony, and deficiency in service;

c) Direct the Opposite Party to pay Rs. [AMOUNT] towards litigation costs and expenses;

d) Award interest @ 9% per annum on the refund amount from the date of complaint till realization;

e) Pass any other order or relief that this Hon'ble Commission deems fit in the interest of justice.

AND FOR THIS ACT OF KINDNESS, THE COMPLAINANT SHALL DUTY BOUND FOREVER PRAY.

ANNEXURES:

Annexure-1: Copy of payment receipt/transaction confirmation

Annexure-2: Screenshot of complaint ticket raised on Meesho app

Annexure-3: Screenshots of chat communication with Meesho support

Annexure-4: Copy of email sent to support@meesho.com and response received

Annexure-5: Copy of email sent to nodal officer

Annexure-6: Copy of NCH complaint

Annexure-7: Photographs of defective/wrong product received

Annexure-8: Screenshots of product page showing description and images

Annexure-9: Copy of order invoice

Annexure-10: Copy of Meesho's return/refund policy

Annexure-11: ID proof (Aadhaar/PAN)

Annexure-12: Address proof

VERIFICATION:

I, [YOUR NAME], the complainant above named, do hereby verify that the contents of paragraphs 1 to 15 of the above complaint are true and correct to my personal knowledge and belief and nothing material has been concealed therefrom.

Verified today on this [DATE] day of [MONTH], 2025.

Place: [CITY]

Date: [DATE] [SIGNATURE]

[YOUR NAME]

Complainant

```

Frequently Asked Questions

Q1: How long does Meesho take to process refunds?

A: As per policy, 7-14 business days after return is received at warehouse. If delayed beyond this, escalate immediately.

Q2: Can I get a replacement instead of refund?

A: Yes, if product is eligible for replacement and same item is in stock. Select "Replace" option when raising return request.

Q3: What if the seller is not responding to my messages?

A: Don't rely on seller response. Report directly to Meesho through app's help section. Platform is responsible for enforcement.

Q4: Is there a customer care phone number for Meesho?

A: Meesho primarily operates through app-based chat support. For urgent escalations, use email: nodal@meesho.com or file NCH complaint.

Q5: Can I file a complaint if I'm a reseller, not end consumer?

A: Yes, resellers are also "consumers" under the Act if they purchase for commercial use. However, disputes may also fall under business contract law.

Q6: What compensation can I realistically expect from Consumer Forum?

A: Typically Rs. 2,000-10,000 for mental harassment depending on severity, plus refund and litigation costs. High-value fraud cases may get higher compensation.

Q7: How do I prove the product I received is different from what was advertised?

A: Screenshot product page before ordering, take clear photos of received product, create side-by-side comparison. Unboxing videos are strongest evidence.

Q8: Can Meesho ban my account for filing complaints?

A: No. Filing legitimate complaints is your legal right. Banning for this would be unfair trade practice and you can file additional complaint for harassment.

Conclusion

Filing a complaint against Meesho requires persistence and proper documentation, but consumers have strong legal protections under Indian law. Start with Meesho's internal channels, escalate to the Nodal Officer, and don't hesitate to approach National Consumer Helpline or Consumer Forum if needed.

Remember:

• •Document everything from day one
• •Know your rights under Consumer Protection Act 2019
• •Be specific in your demands
• •Follow up persistently
• •Escalate when deadlines are missed
• •Seek compensation for harassment and time wasted

E-commerce platforms like Meesho thrive on consumer trust. When they fail to deliver on promises, consumers must hold them accountable through proper legal channels. Your complaint not only helps you get justice but also improves the system for millions of other consumers.

We Fight for Your Rights Niptado helps you build a strong case with precise complaint language, tracks escalations, and connects you with consumer advocates. Visit [Niptado.com](https://niptado.com) and let us fight for your justice.

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*Disclaimer: This guide is for informational purposes only and does not constitute legal advice. For complex cases, consult a qualified consumer rights lawyer.*

*Last updated: January 2025*