How to File a Complaint Against Myntra in 2025: Complete Guide

Common Myntra Complaints in 2025

Fashion-Specific Issues

Size and Fit Problems

• •Incorrect size delivered despite correct order
• •Size chart discrepancies with actual product
• •Different fits across same brand/size
• •No mention of brand-specific sizing differences

Quality and Authenticity Issues

• •Poor fabric quality compared to description
• •Defective items (broken zippers, loose stitching)
• •Color differences from product images
• •Suspected counterfeit or replica products
• •Worn or used items delivered as new

Return and Exchange Problems

• •Return requests rejected without valid reason
• •Quality check delays exceeding promised timeline
• •Refund processing taking longer than 7-14 days
• •Exchange not available despite return window
• •Return pickup not scheduled or repeatedly cancelled

Service-Related Issues

Delivery Problems

• •Delayed delivery beyond promised date
• •Wrong items delivered
• •Missing items from order
• •Damaged packaging causing product damage
• •Delivery to wrong address

Payment and Refund Issues

• •Refund not credited after successful return
• •Partial refund without explanation
• •Wallet credit forced instead of original payment method
• •Double charging for single order
• •Discount or coupon not applied correctly

Account and Order Issues

• •Unable to cancel order before dispatch
• •Account locked or suspended without notice
• •Order status not updating
• •Unable to track return status
• •Insider/loyalty points not credited

Step-by-Step Complaint Resolution Process

Step 1: Contact Myntra Customer Support (0-7 Days)

Start with Myntra's official support channels before escalating.

Via App/Website

• 1
  Open Myntra app or website
• 2
  Go to "Profile" > "Need Help?"
• 3
  Select your order
• 4
  Choose relevant issue category
• 5
  Use chat support for immediate response
• 6
  Request escalation if first-level support doesn't help

Email Support

• •Email: customercare@myntra.com
• •Include order number, product details, and images
• •Clearly state the issue and resolution sought
• •Keep response time expectation: 24-48 hours

Phone Support

• •Call: 1800-419-2022 (toll-free)
• •Available: 9 AM to 9 PM (all days)
• •Note down complaint reference number
• •Request callback if wait time is long

Social Media

• •Twitter: @MynntraSupport (fastest response)
• •Facebook: Myntra Official Page
• •Instagram: @myntra (DM for support)
• •Public posts often get quicker attention

What to Include in Your Complaint

• •Order number and date
• •Product details (name, size, color, SKU)
• •Clear description of the issue
• •High-quality photos/videos showing the problem
• •Screenshots of product listing if relevant
• •Proof of payment
• •Your expected resolution (refund/replacement/exchange)

Step 2: Document Everything Thoroughly

Proper documentation strengthens your case for escalation.

Essential Documentation

• •Order confirmation email/screenshot
• •Invoice/bill received with product
• •Payment confirmation (transaction ID, receipt)
• •Unboxing video (crucial for quality/wrong item claims)
• •Product photos showing defects/issues from multiple angles
• •Screenshots of product listing (description, images, size chart)
• •All email communications with Myntra
• •Chat transcripts from app/website support
• •Call recording or detailed notes with date, time, agent name

Photography Tips for Fashion Issues

• •Take photos in good natural lighting
• •Capture full item and close-ups of defects
• •Include size tag and brand label
• •Show color difference against product listing
• •Photograph stitching issues, fabric defects clearly
• •Compare with size chart if size mismatch
• •Keep original packaging visible in photos

Video Evidence

• •Record unboxing without cuts (single continuous shot)
• •Show sealed package, invoice inside, item condition
• •Demonstrate the issue (fit problem, defect, wrong item)
• •Keep video under 2 minutes but comprehensive
• •Use good lighting and stable camera

Step 3: Request Return or Replacement (Within Return Window)

Myntra's return policy varies by product category.

Return Window

• •Most fashion items: 30 days
• •Innerwear, beauty, fragrance: Non-returnable
• •Customized products: Non-returnable
• •Sale items: Check individual product return policy

How to Initiate Return

• 1
  Go to "Orders" in Myntra app
• 2
  Select the order item
• 3
  Click "Return"
• 4
  Select reason for return (be specific)
• 5
  Upload images if required
• 6
  Schedule pickup or self-ship
• 7
  Note the return request ID

Quality Check Process

• •Myntra inspects returned items at warehouse
• •Quality check typically takes 2-4 days
• •You'll receive email/SMS updates
• •If approved, refund processed in 7-14 days
• •If rejected, item returned to you with reason

Common Return Rejection Reasons

• •Product used, washed, or altered
• •Tags removed or damaged
• •Missing original packaging
• •Product damaged by customer
• •Return initiated beyond return window
• •Free gift/combo item missing

How to Challenge Wrongful Rejection

• •Request detailed rejection reason via email
• •Provide your unboxing video as proof
• •Send close-up photos showing product condition
• •Reference Consumer Protection Act (product liability)
• •Escalate to senior support/grievance officer
• •Mention intent to file consumer complaint if unresolved

Step 4: Formal Written Complaint to Myntra (7-15 Days)

If customer support doesn't resolve the issue, send a formal complaint.

Email Format for Formal Complaint

```

Subject: Formal Complaint - Order #[ORDER_NUMBER] - [ISSUE TYPE]

To: customercare@myntra.com

CC: grievance.officer@myntra.com

Dear Myntra Grievance Team,

I am writing to formally lodge a complaint regarding Order #[ORDER_NUMBER] placed on [DATE] for [PRODUCT DETAILS].

Issue Details:

[Clearly describe the problem - size mismatch/quality issue/return rejection]

Timeline of Events:

• •[Date]: Order placed
• •[Date]: Product delivered
• •[Date]: Issue identified and reported to customer support
• •[Date]: Return requested/rejected
• •[Current Date]: Issue remains unresolved

Previous Communication:

• •Complaint Reference Numbers: [LIST ALL]
• •Customer Support Interactions: [DATES AND SUMMARY]
• •Current Status: [UNRESOLVED/REJECTED]

Requested Resolution:

[Full refund to original payment method / Replacement with correct size / Exchange / Compensation for defective product]

I request resolution within 7 days. If unresolved, I will be compelled to file a formal complaint with the National Consumer Disputes Redressal Commission and report to the Department of Consumer Affairs.

Supporting documents attached:

• 1
  Order confirmation and invoice
• 2
  Payment proof
• 3
  Product images/unboxing video
• 4
  Screenshots of customer support conversations
• 5
  Quality check rejection notice (if applicable)

I trust Myntra will resolve this matter promptly and uphold customer satisfaction standards.

Regards,

[Your Full Name]

[Registered Mobile Number]

[Registered Email Address]

[Order Number]

```

Key Contacts

• •Grievance Officer: grievance.officer@myntra.com
• •Corporate Email: customercare@myntra.com
• •Registered Office: Myntra Designs Private Limited, Buildings Alyssa, Begonia and Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103

Step 5: Escalate to Consumer Forum (15-30 Days)

If Myntra doesn't respond or rejects your complaint unreasonably, file with consumer forum.

Choosing the Right Forum

District Consumer Disputes Redressal Commission

• •For claims up to Rs. 1 crore
• •Faster resolution (typically 3-6 months)
• •File in district where you reside or transaction occurred
• •Lower filing fees

State Consumer Disputes Redressal Commission

• •For claims Rs. 1 crore to Rs. 10 crore
• •Appeals from district commission
• •Longer process (6-12 months)

National Consumer Disputes Redressal Commission

• •For claims above Rs. 10 crore
• •Appeals from state commission
• •Lengthiest process (1-2 years)

Online Filing via E-Daakhil Portal

The easiest way to file consumer complaints online:

Registration Process

• 1
  Visit https://edaakhil.nic.in/
• 2
  Click "New User Registration"
• 3
  Provide mobile number and email
• 4
  Verify via OTP
• 5
  Create login credentials
• 6
  Complete profile with personal details

Filing Your Complaint

• 1
  Login to E-Daakhil portal
• 2
  Select "Consumer Commission" (District/State/National)
• 3
  Click "File New Case"
• 4
  Fill in complainant details (your information)
• 5
  Add opposite party details:

- Name: Myntra Designs Private Limited

- Address: Buildings Alyssa, Begonia and Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103

• 6
  Enter case details:

- Transaction date

- Defect/deficiency in service details

- Claim amount (product cost + compensation + expenses)

• 7
  Upload supporting documents (all evidence)
• 8
  Pay filing fees online (varies by claim amount)
• 9
  Submit and note case number

Filing Fees Structure

• •Up to Rs. 1 lakh: Rs. 200
• •Rs. 1-5 lakh: Rs. 400
• •Rs. 5-10 lakh: Rs. 1,000
• •Rs. 10-20 lakh: Rs. 2,000
• •Above Rs. 20 lakh: Rs. 4,000

What to Include in Consumer Complaint

Case Title: [Your Name] vs. Myntra Designs Private Limited

Facts of the Case (chronological narrative):

• •When and how you placed the order
• •What product you ordered (with specifications)
• •What was promised (size, quality, delivery date)
• •What actually happened (wrong size/quality issue/return rejection)
• •How you attempted to resolve (customer support, emails)
• •Why Myntra's response was deficient/unfair
• •Financial loss and mental agony suffered

Deficiency in Service:

• •Unfair trade practice (wrong product/misleading description)
• •Violation of return policy terms
• •Unreasonable return rejection
• •Non-refund of amount despite successful return
• •Delay in resolution beyond reasonable time

Claimed Relief:

• 1
  Refund of Rs. [amount] paid for the product
• 2
  Compensation for deficiency in service: Rs. [amount]
• 3
  Mental agony and harassment: Rs. [amount]
• 4
  Litigation costs: Rs. [amount]
• 5
  Any other relief deemed fit

Supporting Documents (upload PDFs):

• 1
  Order confirmation and invoice
• 2
  Payment proof
• 3
  Product photos/unboxing video (converted to PDF/screenshots)
• 4
  Email correspondence with Myntra
• 5
  Formal complaint sent to Myntra
• 6
  Return rejection notice (if applicable)
• 7
  Any other relevant evidence

Step 6: File Complaint on National Consumer Helpline

Parallel to consumer forum, you can register on NCH for faster resolution.

Via Website

• 1
  Visit https://consumerhelpline.gov.in/
• 2
  Click "Lodge Your Complaint"
• 3
  Login/Register with mobile number
• 4
  Select "E-commerce" category
• 5
  Choose "Myntra" from company list
• 6
  Fill complaint details
• 7
  Upload supporting documents
• 8
  Submit and track status online

Via Toll-Free Number

• •Call: 1800-11-4000 or 14404
• •Available: Monday to Saturday (9:30 AM to 5:30 PM)
• •Register complaint verbally
• •Note complaint ID for tracking

Via SMS

• •SMS "NCH" to 8130009809
• •You'll receive registration link

NCH Complaint Benefits

• •Free service, no fees
• •Myntra receives escalation notice
• •Often results in faster resolution
• •Can be cited in consumer forum case
• •Government mediates resolution

Fashion-Specific Complaint Scenarios

Scenario 1: Wrong Size Delivered

Issue: Ordered Medium, received Large

Action Plan:

• 1
  Check invoice - verify if wrong size billed
• 2
  Take photos of size tag, packaging label
• 3
  Immediately initiate return within 30 days
• 4
  Select reason: "Wrong item received"
• 5
  If return rejected, escalate with unboxing video
• 6
  Cite Consumer Protection Act - goods must match description

Scenario 2: Poor Quality/Defective Item

Issue: Shirt has loose stitching, fabric tears, broken zipper

Action Plan:

• 1
  Take detailed photos/video showing defects
• 2
  Compare with product listing description
• 3
  Initiate return selecting "Quality issues/Defective"
• 4
  If quality check rejects claiming "customer damage":

- Send unboxing video

- Request detailed quality check report

- Challenge rejection citing product liability

• 5
  Demand replacement or full refund

Scenario 3: Color/Appearance Mismatch

Issue: Product looks different from website images

Action Plan:

• 1
  Take side-by-side comparison photos
• 2
  Screenshot product listing images
• 3
  Initiate return with reason "Product not as described"
• 4
  Reference Consumer Protection (E-Commerce) Rules 2020
• 5
  If rejected, file consumer complaint for misleading advertisement

Scenario 4: Return Approved But Refund Not Received

Issue: Quality check approved 10 days ago, no refund yet

Action Plan:

• 1
  Check return status in app/website
• 2
  Email customercare@myntra.com with return ID
• 3
  Request refund processing timeline
• 4
  If beyond 14 days, cite violation of consumer rights
• 5
  File NCH complaint for delayed refund
• 6
  Include refund delay in consumer forum claim with interest

Scenario 5: Suspected Counterfeit Product

Issue: Branded item appears to be fake/replica

Action Plan:

• 1
  Take photos of product tags, labels, packaging
• 2
  Compare with authentic product from brand store/website
• 3
  Get brand's opinion via email (if possible)
• 4
  Report to Myntra as counterfeit item
• 5
  Demand immediate refund + compensation
• 6
  Report to brand owner for IP violation
• 7
  File consumer complaint for unfair trade practice

Legal Rights for Fashion E-Commerce Complaints

Consumer Protection Act, 2019

Your Rights:

• •Right to be informed about quality, quantity, price
• •Right to be assured of access to competitive markets
• •Right to seek redressal against unfair trade practices
• •Right to consumer education

E-Commerce Specific Rules (2020):

• •Product listing must have complete information
• •Clear disclosure of return/refund/exchange policy
• •Delivery timeline to be specified
• •Grievance officer contact must be displayed
• •Consumer complaint to be acknowledged within 48 hours
• •Resolution within 1 month

Product Liability Provisions

Myntra can be held liable if:

• •Product is defective or not as described
• •Manufacturing defect in product sold
• •Product doesn't meet express warranty claims
• •Inadequate instructions/warnings about product

You can claim compensation for:

• •Refund of product cost
• •Replacement with correct/quality product
• •Financial loss due to defect
• •Mental agony and harassment

Tips for Successful Complaint Resolution

Do's

• 1
  Act Quickly: Initiate return/complaint within return window
• 2
  Document Everything: Unboxing video is your best evidence
• 3
  Be Specific: Clearly describe issue with photos/measurements
• 4
  Stay Professional: Polite but firm communication works better
• 5
  Follow Up Regularly: Track complaint status every 2-3 days
• 6
  Keep Records: Save all emails, screenshots, reference numbers
• 7
  Escalate Systematically: Follow the hierarchy - support > grievance > forum
• 8
  Cite Laws: Reference Consumer Protection Act in formal complaints
• 9
  Request Written Responses: Emails are better than phone conversations
• 10
  Be Reasonable: Ask for fair resolution, not unrealistic compensation

Don'ts

• 1
  Don't Remove Tags: Keep all tags, labels intact until return approved
• 2
  Don't Wash/Alter: Use or modify product before return
• 3
  Don't Miss Deadlines: File return within 30-day window
• 4
  Don't Accept Wallet Credit: Insist on refund to original payment method if that's what you want
• 5
  Don't Ignore Quality Check: Challenge if wrongfully rejected
• 6
  Don't Threaten Unnecessarily: Legal action is last resort, mention it professionally
• 7
  Don't Accept Partial Solutions: If full refund is due, don't settle for discount coupon
• 8
  Don't Delay Documentation: Take photos/videos immediately upon delivery

What Compensation Can You Claim?

In Consumer Forum Cases

Refund of Product Cost: Full amount paid including taxes

Compensation for Deficiency: Typically 10-50% of product cost depending on harassment level

Mental Agony: Rs. 5,000 - Rs. 50,000 based on case severity

Litigation Costs: Legal fees, filing fees, travel expenses for hearings

Punitive Damages: Rare, but possible in cases of deliberate fraud

Realistic Expectations

For a Rs. 2,000 shirt with size/quality issue:

• •Refund: Rs. 2,000
• •Compensation: Rs. 500 - Rs. 2,000
• •Litigation costs: Rs. 500 - Rs. 1,000
• •Total potential: Rs. 3,000 - Rs. 5,000

Success Rate and Timeline

Customer Support Resolution: 60-70% success rate (within 7-15 days)

Grievance Officer Escalation: 75-80% success rate (within 15-30 days)

NCH Complaint: 65-75% success rate (within 30-60 days)

Consumer Forum: 85-90% success rate (3-12 months depending on forum level)

Most fashion-related complaints with solid evidence get resolved at customer support or grievance officer level. Consumer forum is needed mainly for:

• •Wrongful return rejections with proof
• •Non-refund despite approved returns
• •Repeated defective items
• •Counterfeit products
• •Significant financial loss

Recent Consumer Forum Judgments Against Myntra

Case 1: Size Mismatch Compensation (2024)

Forum: District Consumer Forum, Mumbai

Issue: Size XL delivered instead of M, return rejected

Judgment: Rs. 3,500 refund + Rs. 2,000 compensation + Rs. 1,000 costs

Timeframe: 4 months

Case 2: Defective Product Refund (2024)

Forum: State Consumer Commission, Karnataka

Issue: Shoes with manufacturing defect, quality check wrongly rejected

Judgment: Rs. 6,000 refund + Rs. 5,000 compensation + Rs. 2,000 costs

Timeframe: 8 months

Case 3: Non-Refund After Return (2023)

Forum: District Consumer Forum, Delhi

Issue: Return approved but refund not processed for 45 days

Judgment: Rs. 4,200 refund + 9% interest from due date + Rs. 3,000 compensation

Timeframe: 5 months

Need Help Filing Your Myntra Complaint?

Filing consumer complaints can be complex and time-consuming. From drafting the complaint to gathering evidence and attending hearings, the process requires attention to detail.

How Niptado Can Help:

• 1
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• 2
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• 3
  Forum Selection: Identify the right consumer forum for your claim
• 4
  E-Filing Assistance: Step-by-step help with e-Daakhil portal
• 5
  Escalation Strategy: Know when to escalate and how
• 6
  Template Letters: Access formal complaint templates for Myntra
• 7
  Legal Consultation: Connect with consumer rights lawyers if needed
• 8
  Case Tracking: Monitor your complaint status across channels

We Fight for Your Case: Visit [Niptado.com](https://niptado.com) to let us build your Myntra case today. We handle complaint language, escalations, and your advocacy, increasing your chances of successful resolution.

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Frequently Asked Questions

Q: Can I return clothes after wearing them once?

A: No. Myntra's return policy requires items to be unused, unwashed, and with original tags. Returning worn items will result in rejection and the item being sent back to you.

Q: How long does Myntra quality check take?

A: Typically 2-4 days after the returned item reaches their warehouse. You'll receive status updates via email/SMS.

Q: What if my return is wrongly rejected?

A: Provide unboxing video, challenge the rejection via email to grievance officer, and escalate to consumer forum if needed with all evidence.

Q: Can I get a replacement instead of refund?

A: Replacement depends on product availability. If unavailable, you'll receive a refund. You can always place a new order for a different size/variant.

Q: Is Myntra wallet refund mandatory?

A: No. For prepaid orders, you can request refund to original payment method. It's your choice, don't let customer support force wallet credit.

Q: How do I prove the item was defective from delivery?

A: Unboxing video is the strongest evidence. Take comprehensive photos immediately after opening. Compare with product listing screenshots.

Q: Can I file a complaint for late delivery?

A: Yes, if delivery delay caused significant inconvenience (event-specific clothing, etc.). Document promised delivery date and actual delivery date.

Q: What if Myntra doesn't respond to my emails?

A: Send reminder after 3-4 days, escalate to grievance officer, file NCH complaint simultaneously, and mention "no response" in consumer forum complaint.

Q: Do I need a lawyer for consumer forum?

A: Not mandatory for district forums, especially for smaller claims. E-Daakhil portal allows self-filing. Lawyer helps for complex cases or higher claim amounts.

Q: Can I claim compensation for mental agony?

A: Yes, consumer forums award mental agony compensation for harassment, repeated follow-ups, deficiency in service, and unresolved complaints causing stress.

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Conclusion

While Myntra is a popular fashion platform, issues do occur. The key to successful complaint resolution is prompt action, thorough documentation (especially unboxing videos), and systematic escalation. Most fashion-related complaints get resolved through customer support or formal written complaints.

For unresolved issues, don't hesitate to approach consumer forums. With solid evidence and proper complaint drafting, success rates are high. The Consumer Protection Act strongly protects online shoppers, and forums have been increasingly supportive of genuine consumer grievances against e-commerce giants.

Remember: Your consumer rights are protected by law. Don't accept unfair rejections or delays. Follow this guide systematically, and you'll significantly improve your chances of getting the refund, replacement, or compensation you deserve.

Ready to fight for your rights? Let Niptado build your case and guide you through the process. [Let us fight for you](https://niptado.com) and join thousands who have won their consumer rights.

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*Disclaimer: This guide is for informational purposes only and does not constitute legal advice. Laws and company policies may change. Consult a qualified lawyer for case-specific legal guidance.*

*Last Updated: January 15, 2025*