How to Track Consumer Complaint Status: Complete Platform Guide (2025)

Understanding Case Number Formats

Each platform uses unique case number formats that contain important information about your complaint.

e-Daakhil Format

```

EDAAKHIL/[State Code]/[Year]/[Sequential Number]

Example: EDAAKHIL/MH/2025/123456

```

Format breakdown:

• •EDAAKHIL: Platform identifier
• •State Code: Two-letter state abbreviation (MH, DL, KA, etc.)
• •Year: Filing year (2025)
• •Sequential Number: Unique case identifier (6 digits)

National Consumer Helpline (NCH) Format

```

NCH/[Category]/[YYYY]/[Number]

Example: NCH/ECOM/2025/789012

```

Category codes:

• •ECOM: E-commerce complaints
• •BANK: Banking and financial services
• •TELE: Telecom services
• •UTIL: Utilities (electricity, water, gas)
• •PROD: Product quality issues
• •SERV: General services

RBI Ombudsman Format

```

RBI/[Scheme]/[Region]/[Year]/[Number]

Example: RBI/BCSBI/MUM/2025/45678

```

Scheme identifiers:

• •BCSBI: Banking ombudsman scheme
• •NBFC: Non-banking financial companies
• •DIGITAL: Digital payments and transactions

TRAI Format

```

TRAI/[Service]/[Circle]/[YYMM]/[Number]

Example: TRAI/MOB/MUM/2501/12345

```

Service types:

• •MOB: Mobile services
• •WIRE: Wireline/broadband
• •DTH: Direct-to-home services

State Consumer Forums

```

[Court Level]/[District]/[Case Type]/[Number]/[Year]

Example: DC/Mumbai/CC/456/2025

```

Court levels:

• •DC: District Commission
• •SC: State Commission
• •NC: National Commission

Platform-Specific Tracking Methods

1. e-Daakhil Portal Tracking

Online Portal Access:

Step 1: Navigate to e-Daakhil Portal

```

URL: https://edaakhil.nic.in/

Click: "Track Your Case" or "Case Status"

```

Step 2: Enter Case Details

• •Case Number: Your complete e-Daakhil number
• •Mobile Number: Registered during filing
• •Captcha: Complete verification

Step 3: View Detailed Status

The portal displays:

• •Current Status: Pending/Under Consideration/Hearing Scheduled/Disposed
• •Filing Date: Original submission date
• •Last Updated: Most recent activity timestamp
• •Next Hearing Date: Scheduled court date (if applicable)
• •Court Assignment: Judge/bench details
• •Documents Filed: List of submitted evidence
• •Orders Passed: Downloadable interim/final orders

Alternative Tracking Methods:

SMS Tracking:

```

Send SMS to: 14404

Format: EDAAKHIL <Case Number>

Example: EDAAKHIL EDAAKHIL/MH/2025/123456

```

Email Inquiry:

```

To: support@edaakhil.nic.in

Subject: Status Inquiry - [Your Case Number]

Body: Include case number, filing date, registered mobile

```

Response Time:

• •SMS replies: Within 24 hours
• •Email responses: 2-3 business days
• •Portal updates: Real-time

2. National Consumer Helpline (NCH) Tracking

Toll-Free Number: 1800-11-4000 (24x7 multilingual support)

Online Tracking:

Step 1: Visit NCH Portal

```

URL: https://consumerhelpline.gov.in/

Select: "Track Your Complaint"

```

Step 2: Authentication

• •Enter NCH complaint number
• •Provide registered mobile number
• •Complete OTP verification

Step 3: Status Dashboard

Information displayed:

• •Complaint Status: Registered/Forwarded/Under Process/Resolved/Closed
• •Company Response: Manufacturer/service provider reply
• •Resolution Timeline: Expected closure date
• •Escalation Level: NCH/Company/Higher Authority
• •Consumer Feedback: Option to accept/reject resolution

SMS Updates:

NCH automatically sends SMS alerts for:

• •Complaint registration confirmation
• •Company acknowledgment
• •Resolution updates
• •Case closure notifications

Missed Update? Request Refresh:

```

SMS to: 8130009809

Format: NCH STATUS <Complaint Number>

```

Physical Inquiry:

Visit nearest Consumer Helpline Center:

• •Carry complaint acknowledgment
• •Government-issued ID
• •Registered mobile number

Find your center:

```

Visit: https://consumerhelpline.gov.in/center-locator

Search by: PIN code or district

```

3. RBI Ombudsman Tracking

Online Portal:

Step 1: Access CMS Portal

```

URL: https://cms.rbi.org.in/

Click: "Track Complaint Status"

```

Step 2: Login/Track

• •Registered Users: Login with credentials
• •New Tracking: Enter complaint reference number
• •Verify: OTP sent to registered email/mobile

Step 3: Detailed Status

Portal shows:

• •Current Stage: Received/Under Examination/Decision Pending/Award Passed
• •Bank's Reply: Submitted response (viewable after 30 days)
• •Conciliation Attempts: Mediation progress
• •Award Details: Final decision (if passed)
• •Appeal Options: Next steps if unsatisfied

Email Tracking:

```

To: crpc@rbi.org.in (Centralized Receipt and Processing Center)

Subject: Status Inquiry - [Complaint Reference Number]

Include: Full complaint details, filing date

```

Response Time: 7-10 business days

Phone Inquiry:

Each regional office maintains dedicated helplines:

Mumbai: 022-2265 3502

Delhi: 011-2321 7182

Kolkata: 033-2230 0373

Chennai: 044-2539 1071

Calling hours: 10:00 AM - 5:00 PM (Monday-Friday)

What to keep ready:

• •Complaint reference number
• •Bank name and account number
• •Brief issue description
• •Your registered contact details

4. TRAI Complaint Tracking

Online Portal:

Step 1: Access MyCALL Portal

```

URL: https://www.trai.gov.in/complaint-portal

Select: "Check Complaint Status"

```

Step 2: Enter Details

• •Complaint ID (received via SMS/email)
• •Registered mobile number
• •Service provider name

Step 3: View Progress

Status categories:

• •Registered: Complaint logged in system
• •Forwarded to Operator: Sent to service provider
• •Under Investigation: Operator examining issue
• •Resolved: Operator claims resolution
• •Closed: Consumer accepted resolution
• •Escalated: Moved to higher authority

SMS Status Check:

```

Send SMS to: 1909

Format: STATUS <Complaint ID>

Example: STATUS TRAI/MOB/MUM/2501/12345

```

Automatic Updates:

TRAI sends SMS at:

• •Complaint registration
• •Operator acknowledgment (within 24 hours)
• •Resolution updates
• •Case closure

Appellate Authority Tracking:

If escalated to TDSAT (Telecom Disputes Settlement and Appellate Tribunal):

```

URL: https://tdsat.gov.in/

Select: "Case Status"

Enter: Petition number and filing year

```

5. State Consumer Forum Tracking

Physical Court Records:

Most state forums require in-person or designated portal visits for tracking.

District/State Commission Offices:

Step 1: Visit Court Complex

• •Locate consumer forum office within court premises
• •Approach case record section/enquiry counter

Step 2: Provide Case Details

• •Case number
• •Filing date
• •Complainant name
• •Government ID proof

Step 3: Obtain Status

Court staff provides:

• •Current case stage
• •Next hearing date
• •Orders passed (get certified copies if needed)
• •Pending requirements (additional documents, etc.)

Online Portals (Select States):

Maharashtra:

```

URL: https://mahaconsumer.gov.in/

Select: "Case Status"

Enter: Case number and mobile number

```

Delhi:

```

URL: https://delhi.confonet.nic.in/

Login: Create account or track as guest

Search: By case number or party name

```

Karnataka:

```

URL: https://kscadrt.kar.nic.in/

Select: "Know Your Case Status"

Enter: Registration number

```

Tamil Nadu:

```

URL: https://tnsca.tn.gov.in/

Click: "Case Status Search"

Provide: Case details

```

Common State Portal Features:

• •Case diary (chronological events)
• •Order downloads
• •Hearing schedules
• •Vakalatnama (lawyer authorization) status
• •Document filing status

SMS/Email Alerts (Available in Some States):

Enroll for hearing date reminders:

• •Submit mobile/email at court office
• •Update contact details in case file
• •Confirm enrollment with registry

6. ConfoNet (Consumer Forum Online Network)

ConfoNet Portal Access:

Available for district, state, and national commissions:

```

URL: https://confonet.nic.in/

Select: Your commission level (District/State/National)

Choose: State

Click: "Case Status"

```

Search Options:

• 1
  By Case Number: Exact case number
• 2
  By Party Name: Complainant or opposite party
• 3
  By Filing Date: Date range search
• 4
  By Advocate: Lawyer name

Information Available:

• •Case registration details
• •Parties involved
• •Advocate details
• •Hearing history with dates
• •Interim orders
• •Final judgments
• •Execution status (post-judgment)

Automated Update Systems

Email Notification Setup

For e-Daakhil:

• 1
  Login to e-Daakhil portal
• 2
  Navigate to "Profile Settings"
• 3
  Enable "Email Notifications"
• 4
  Verify email address via OTP
• 5
  Select notification triggers:

- Hearing date updates

- Order uploads

- Status changes

- Document requirements

For NCH:

• 1
  Register on consumerhelpline.gov.in
• 2
  Complete profile with valid email
• 3
  Opt-in for email updates during complaint filing
• 4
  Alerts sent automatically at each stage

For RBI Ombudsman:

• 1
  Create account on cms.rbi.org.in
• 2
  Verify email during registration
• 3
  Automatic emails sent for:

- Complaint acknowledgment

- Bank's reply submission

- Conciliation meeting schedules

- Award passing

SMS Alert Enrollment

TRAI:

• •Automatic enrollment upon complaint filing
• •Updates sent to complaint filing mobile number
• •No additional registration required

Consumer Forums:

• •Available in select states
• •Enroll at court office
• •Provide mobile number for verification
• •Confirm enrollment via OTP

NCH:

• •Automatic SMS for all registered complaints
• •Sent to complaint filing mobile
• •Multiple alerts throughout complaint lifecycle

WhatsApp Integration

NCH WhatsApp Bot:

```

Save number: +91-8800001915

Send: Hi

Follow prompts to:

• •File new complaint
• •Track existing complaint
• •Get consumer rights information

```

TRAI DND Services:

```

Save: 1909

Send: Status update request

Receive automated responses

```

Handling Delayed Updates

When Portal Shows No Updates for 30+ Days

Step 1: Verify Case Number

• •Recheck case number accuracy
• •Ensure no typos in entry
• •Confirm platform (e-Daakhil vs. physical filing)

Step 2: Contact Platform Support

e-Daakhil:

```

Email: support@edaakhil.nic.in

Phone: State-specific helpline (find on portal)

Include: Case number, filing date, screenshot of status

```

NCH:

```

Call: 1800-11-4000

Say: "Status not updating for [X] days"

Provide: Complaint number, issue brief

```

RBI Ombudsman:

```

Email: crpc@rbi.org.in

Subject: Delayed Status Update - [Ref Number]

Attach: Original complaint acknowledgment

```

Step 3: Visit Office Physically

For consumer forums:

• •Schedule visit during office hours
• •Carry case documents
• •Meet registry officer
• •Request manual status check
• •Get next steps in writing

Using RTI for Stuck Cases

When to Use RTI (Right to Information):

• •No movement for 60+ days (consumer forums)
• •No response after multiple follow-ups
• •Case seems lost in system
• •Hearing dates not being assigned

How to File RTI:

Step 1: Identify Public Information Officer (PIO)

For Consumer Forums:

• •PIO designated for each district/state commission
• •Find on commission website or noticeboard
• •Alternatively, file with registrar

For NCH:

```

PIO: Department of Consumer Affairs

Ministry: Consumer Affairs, Food & Public Distribution

Government of India

```

For RBI Ombudsman:

```

PIO: Reserve Bank of India

Department: Consumer Education and Protection

Regional office: [Your region]

```

Step 2: Draft RTI Application

Sample RTI for Consumer Forum:

```

To,

The Public Information Officer

[Name of Consumer District/State Commission]

[Address]

Subject: RTI Application regarding case status

Under the Right to Information Act, 2005, I request the following information regarding my consumer complaint:

• 1
  Case Number: [Your case number]
• 2
  Date of Filing: [Filing date]
• 3
  Current status of the case
• 4
  Number of hearings conducted to date
• 5
  Dates of all hearings
• 6
  Reason for delay (if case pending beyond 90 days)
• 7
  Expected date of next hearing
• 8
  Name of presiding officer/bench
• 9
  Any orders passed (provide copies)
• 10
  Steps taken for expeditious disposal

I am willing to pay the prescribed fee for information.

Complainant Name: [Your name]

Address: [Full address]

Mobile: [Number]

Email: [Email]

Date: [Today's date]

Signature: [Your signature]

```

Step 3: Submit RTI

Online Submission:

```

URL: https://rtionline.gov.in/

Select: Department/Ministry

Pay: Rs. 10 fee (online payment)

Attach: Application in PDF

Track: Using acknowledgment number

```

Offline Submission:

• •Visit PIO office
• •Submit 2 copies (keep 1 for yourself)
• •Pay Rs. 10 fee (cash/DD)
• •Get acknowledgment with date stamp
• •Note PIO name and contact

Response Timeline:

• •Normal RTI: 30 days from filing
• •Life/Liberty matters: 48 hours
• •First Appeal (if no response): Within 30 days to Appellate Authority
• •Second Appeal: To Information Commission

What RTI Can Reveal:

• •Whether case file is traceable
• •Actual stage of case
• •Administrative delays
• •Missing documents
• •Officer responsible for current stage

Best Practices for Effective Tracking

1. Maintain a Case Tracking Log

Create a simple spreadsheet or notebook:

Columns to track:

• •Date of check
• •Platform/method used
• •Status shown
• •Next hearing date (if any)
• •Action required
• •Follow-up date
• •Notes

Example entry:

```

Date: 15-Jan-2025

Platform: e-Daakhil portal

Status: Hearing scheduled

Next Hearing: 05-Feb-2025

Action: Prepare additional evidence

Follow-up: 30-Jan-2025 (check for updates)

Notes: First hearing after 45 days

```

2. Set Calendar Reminders

Critical dates to track:

• •Next hearing dates (remind 7 days prior)
• •Document submission deadlines
• •Periodic status checks (every 15 days)
• •RTI response deadlines (if filed)
• •Appeal filing deadlines (post-order)

Tools:

• •Google Calendar with email/SMS alerts
• •Mobile calendar apps
• •Physical diary with weekly reviews

3. Preserve All Communications

Save copies of:

• •Complaint acknowledgments
• •Case number SMSs/emails
• •Status check screenshots (dated)
• •Order copies
• •Correspondence with platform support
• •RTI applications and responses

Organization:

• •Create dedicated email folder
• •Cloud storage folder (Google Drive/Dropbox)
• •Physical file with chronological arrangement
• •Backup important documents

4. Multiple Tracking Methods

Don't rely solely on online portals:

• •Primary: Online portal checks (weekly)
• •Secondary: SMS status (bi-weekly)
• •Tertiary: Phone/email inquiry (monthly)
• •Backup: Physical visit (if no updates for 60 days)

5. Escalation Timeline

Follow this escalation ladder:

Week 1-4: Regular portal tracking

Week 5-8: Add SMS/email inquiries

Week 9-12: Phone support calls

Week 13-16: Physical office visit

Week 17+: RTI application or escalation to higher forum

Common Tracking Issues and Solutions

Issue 1: "Case Number Not Found"

Possible reasons:

• •Typo in case number
• •Case not yet registered in system (new filings)
• •System maintenance or downtime

Solutions:

• •Verify case number from original acknowledgment
• •Wait 48-72 hours for new complaints
• •Try alternative tracking methods (SMS/phone)
• •Check platform maintenance schedule

Issue 2: Status Shows "Pending" for Months

Reasons:

• •Court backlog (common in consumer forums)
• •Awaiting documents from opposite party
• •Judicial officer leave/transfer
• •Clerical errors

Solutions:

• •File status inquiry with registry
• •Check for any defect memo (document insufficiency)
• •Attend personally on next cause list date
• •Consider RTI to understand specific delay reasons

Issue 3: Hearing Date Passed but No Update

Possible causes:

• •Hearing adjourned (new date not updated online)
• •Opposite party sought adjournment
• •Technical adjournment due to backlog
• •Order passed but not uploaded

Actions:

• •Call court office immediately
• •Request updated hearing date
• •Check for physical order copy at court
• •Verify if personal appearance was mandatory

Issue 4: Conflicting Information Across Platforms

Example: Portal shows "pending" but SMS says "resolved"

Resolution:

• •Prioritize official portal information
• •Contact customer support for clarification
• •Request written confirmation of actual status
• •Check for multiple case numbers (duplicate filing)

State-Specific Resources

Maharashtra

Portal: https://mahaconsumer.gov.in/

Helpline: 022-2660 4444

Office Hours: 10:30 AM - 5:30 PM

Delhi

Portal: https://delhi.confonet.nic.in/

Helpline: 011-2338 8700

Office Hours: 9:30 AM - 5:00 PM

Karnataka

Portal: https://kscadrt.kar.nic.in/

Helpline: 080-2221 4555

Office Hours: 10:00 AM - 5:30 PM

Tamil Nadu

Portal: https://tnsca.tn.gov.in/

Helpline: 044-2434 1080

Office Hours: 10:00 AM - 5:45 PM

Uttar Pradesh

Portal: https://up.confonet.nic.in/

Helpline: 0522-223 9191

Office Hours: 10:00 AM - 5:00 PM

West Bengal

Portal: https://wb.confonet.nic.in/

Helpline: 033-2248 3467

Office Hours: 10:30 AM - 5:00 PM

Gujarat

Portal: https://guj.confonet.nic.in/

Helpline: 079-2754 2527

Office Hours: 10:30 AM - 6:00 PM

Rajasthan

Portal: https://raj.confonet.nic.in/

Helpline: 0141-227 4039

Office Hours: 10:00 AM - 5:00 PM

Niptado's Automated Tracking Features

While manual tracking is essential, Niptado offers automated assistance:

Centralized Dashboard:

• •All complaints across platforms in one view
• •Automatic status updates (synced with official portals)
• •Email/SMS alerts for hearing dates
• •Document deadline reminders

AI-Powered Insights:

• •Expected resolution timelines based on historical data
• •Delay pattern detection
• •Suggested actions when case stalls
• •Automatic RTI draft generation for stuck cases

Premium Features:

• •Daily automated status checks
• •Instant hearing date notifications
• •Order document retrieval
• •Expert consultation for delayed cases

[Learn more about Niptado's tracking features →](https://www.niptado.com/features/tracking)

Key Takeaways

• 1
  Know your case number format - Each platform has unique identifiers
• 2
  Use multiple tracking methods - Don't rely solely on online portals
• 3
  Set up automated alerts - Email/SMS notifications prevent missed updates
• 4
  Maintain detailed records - Document all checks and communications
• 5
  Follow escalation timeline - RTI after 60 days of no movement
• 6
  Leverage state-specific portals - Many states offer enhanced tracking features
• 7
  Stay proactive - Regular checks prevent cases from getting lost in system

Frequently Asked Questions

Q: How often should I check my complaint status?

A: Weekly for active cases, bi-weekly for cases in early stages, daily when hearing is approaching.

Q: What if the opposite party hasn't filed a response?

A: Consumer forums typically issue reminders. After 2-3 reminders without response, you can request ex-parte proceedings.

Q: Can I track someone else's complaint?

A: Generally no, unless you're authorized representative. Tracking requires case number + registered mobile/email.

Q: How long before hearing dates appear online?

A: Typically 7-15 days before scheduled date, though this varies by forum efficiency.

Q: What does "disposed" status mean?

A: Case has been decided (judgment passed). Check for final order to understand outcome.

Q: Can I change my registered mobile number for updates?

A: Yes, through portal profile settings or by written application to the concerned office.

---

*Disclaimer: This guide provides general information about complaint tracking procedures. Specific processes may vary by jurisdiction and platform. For case-specific advice, consult with a legal professional.*

*Last updated: January 2025*