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Consumer Forum in Delhi

Understand consumer forum hierarchy, jurisdiction rules, and which forum handles your case

5,124
Total Complaints Filed
71%
Success Rate
28
Avg. Resolution Days
487
Monthly Complaints

Understanding Consumer Forums in Delhi

Consumer forums are quasi-judicial bodies set up under the Consumer Protection Act, 2019. They provide a speedy and inexpensive mechanism for resolving consumer disputes. Delhi has consumer forums at different levels based on claim value.

Three-Tier Forum System

1. District Consumer Forum

Up to ₹1 Crore

Handles complaints where the claim value does not exceed ₹1 Crore. This is the first level where most consumer complaints are filed.

District Consumer Disputes Redressal Forum, Central Delhi
D-Block, Vikas Bhawan, IP Estate
Phone: 011-2332-1547

2. State Consumer Commission

₹1 Cr - ₹10 Cr

Handles complaints with claim value exceeding ₹1 Crore but not exceeding ₹10 Crore. Also hears appeals from District Forum orders.

State Consumer Disputes Redressal Commission, Delhi
D-Block, Vikas Bhawan, IP Estate
Phone: 011-2332-4588

3. National Consumer Commission

Above ₹10 Cr

Handles complaints with claim value exceeding ₹10 Crore. Also hears appeals from State Commission orders. Located in New Delhi.

National Consumer Disputes Redressal Commission
Trikoot-II Building, Bhikaji Cama Place, New Delhi - 110066
Phone: 011-2467-1111

Which Forum Should You Approach?

Claim ValueForum LevelLocation
Up to ₹1 CroreDistrict ForumDelhi
₹1 Crore - ₹10 CroreState CommissionDelhi
Above ₹10 CroreNational CommissionNew Delhi

Jurisdiction Rules for Delhi

Territorial Jurisdiction:You can file where you reside, where the opposite party resides, or where the cause of action arose.
Pecuniary Jurisdiction:Based on the total value of goods/services and compensation claimed. Include cost of product + deficiency charges + mental agony compensation.
Subject Matter Jurisdiction:Must involve a consumer transaction (goods purchased or services hired for personal use, not for commercial/resale purpose).

Recent Statistics - Delhi Consumer Forum

Case Status (Current Year)

Cases Filed5124
Cases Resolved3638
Cases Pending1156

Top Complaint Categories

Amazon
Flipkart
Ola
Zomato
ICICI Bank

Notable Judgments from Delhi

Defective Electronics - ₹2.5 Lakh Compensation

Consumer won against major electronics brand for selling defective refrigerator. Court awarded full refund plus ₹50,000 for mental agony.

Resolved in 28 days

E-commerce Fraud - Company Ordered to Refund

Online marketplace held liable for delivering counterfeit product. Consumer awarded full refund and compensation.

Resolved in 33 days

Service Deficiency - Telecom Provider Fined

Telecom company penalized for poor service quality and billing errors. Consumer received refund and ₹25,000 compensation.

Resolved in 22 days

Top Complained Companies

Amazon#1
Flipkart#2
Ola#3
Zomato#4
ICICI Bank#5

Need Help?

Contact National Consumer Helpline for immediate assistance

1800-11-4000 (Toll-Free)
help@consumeraffairs.nic.in
Consumer Forum in Delhi | Consumer Complaint Guide