How to File Consumer Complaint in Surat

Determine Which Court

In Gujarat, jurisdiction is based on claim amount and where you reside or the company is located.

• • District Forum: Claims up to ₹1 Crore
• • State Commission: Claims ₹1 Crore to ₹10 Crore
• • National Commission: Claims above ₹10 Crore

Collect Evidence

Gather all documents proving purchase and defect/deficiency:

• • Original bill/invoice
• • Warranty/guarantee card
• • Photos of defective product
• • Email/SMS communication with company
• • Expert opinion (if needed)

Draft the Complaint

Your complaint must include:

• • Your name, address, and contact details
• • Opposite party (company) details
• • Facts of the case in chronological order
• • Deficiency in service or product defect
• • Relief sought (refund/replacement/compensation)

Pay Court Fee

Court fee in Gujarat varies by claim amount. Typically 1-5% of the claim value. Payment can be made via demand draft or online.

File the Complaint

Submit at the consumer court office:

Online e-filing may be available. Check the court website for details.

Attend Hearings

You'll receive a hearing date. Attend all hearings personally or through a lawyer. Present your case and evidence. The opposite party will also present their defense.

Get Judgment

The court will pass an order. If in your favor, the company must comply within the specified time. In Surat, average resolution time is 25 days.