How to file consumer complaint in Kolkata?

To file a consumer complaint in Kolkata, visit the District Consumer Forum at Paribesh Bhawan, LA Block, Sector III, Salt Lake. Prepare all documents including purchase receipt, photos, and communication. File the complaint with court fee payment.

What is the success rate of consumer complaints in Kolkata?

The success rate for consumer complaints in Kolkata is 68%. On average, cases are resolved in 29 days.

Do I need a lawyer for consumer complaint in Kolkata?

No, you don't necessarily need a lawyer. Consumer forums are designed for self-representation. However, for complex cases or high-value claims, you may consider hiring a consumer lawyer. Free legal aid is also available for eligible individuals.

Free Legal Aid for Consumer Complaints in Kolkata

Access free legal aid services, government programs, and pro bono lawyer assistance

2,943

Total Complaints Filed

68%

Success Rate

Avg. Resolution Days

278

Monthly Complaints

Free Legal Aid in Kolkata

If you cannot afford a lawyer, you may be eligible for free legal aid services in Kolkata. The government provides free legal assistance to economically disadvantaged citizens.

Government Legal Aid Centers

West Bengal State Legal Services Authority

Address

High Court Building, 3 Esplanade Row

Phone

033-2230-4567

Eligibility

Annual income below ₹3 lakh

Who is Eligible for Free Legal Aid?

Low Income: Annual family income below ₹3 lakh (may vary by state)

Women and Children: Regardless of income for certain cases

Senior Citizens: Age 60 and above

SC/ST/OBC: Members of scheduled castes, tribes, and other backward classes

Disabled Persons: People with disabilities

Victims: Victims of trafficking, violence, or natural disasters

How to Apply for Legal Aid

1
Visit Legal Aid OfficeGo to the West Bengal State Legal Services Authority office with your identity proof and income certificate
2
Fill Application FormComplete the legal aid application form with case details
3
Submit DocumentsProvide income certificate, identity proof, case documents, and affidavit
4
Get Assigned LawyerA panel lawyer will be assigned to handle your case free of cost

Required Documents

Income Certificate (from Tehsildar)

Aadhaar Card / Voter ID

Ration Card (if applicable)

Caste Certificate (if applicable)

Age Proof (for senior citizens)

Disability Certificate (if applicable)

NGOs Offering Help in Kolkata

Several non-governmental organizations in Kolkata provide free or subsidized legal assistance for consumer complaints:

• Consumer rights advocacy groups
• Women's legal aid organizations
• Pro bono legal clinics at law colleges
• National Consumer Helpline: 1800-11-4000 (toll-free)

Success Stories from Kolkata

"With free legal aid, I won my case against a major electronics brand and received full refund plus compensation. The lawyer was very supportive." - Ramesh K., Kolkata

"I didn't have money for a lawyer, but the legal aid cell helped me. Got justice without spending a rupee!" - Sunita M., Kolkata

Quick Actions

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Top Complained Companies

Amazon#1

Flipkart#2

Swiggy#3

BigBasket#4

SBI#5

Nearby Cities

Consumer Court in Kolkata Consumer Lawyer in Kolkata File Complaint in Kolkata Legal Aid in Kolkata Consumer Forum in Kolkata

Need Help?

Contact National Consumer Helpline for immediate assistance

1800-11-4000 (Toll-Free)

help@consumeraffairs.nic.in